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SmartCustomer Website Reviews and Complaints
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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,566 reviews

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Pennsylvania
1 review
0 helpful votes
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10/10
September 28, 2022

10/10. Was looking for the right size to fit for my double helix and these were it!

Date of experience: September 28, 2022
South Carolina
1 review
0 helpful votes
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It was pretty good only a couple things that i didn't like we're the length of the nose ring and how small the septum was.

Date of experience: September 28, 2022
Illinois
1 review
0 helpful votes
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Great love shopping there maybe try to add more different bioplastic hoops and tongue piercing in different colours

Date of experience: September 28, 2022
New York
1 review
0 helpful votes
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This was my first purchase but I would purchase again

Date of experience: September 27, 2022
Texas
1 review
2 helpful votes
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Last lip ring I bought lasted a long time
September 28, 2022
Updated review

Last lip ring I bought lasted a long time. Really like shopping body candy.

Date of experience: September 27, 2022

One small item
December 9, 2020
Previous review

I ordered ONE labret ring on November 30th and its been almost 2 weeks. Why is it taking so long to pit ONE small ring in a box and ship it off? I don't understand how difficult it can possibly be. I will never order from this website again. Ridiculous.

Date of experience: December 9, 2020
Australia
1 review
0 helpful votes
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Great quality exactly as described and fast postage

Date of experience: September 27, 2022
California
1 review
0 helpful votes
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The quality is so good, this is the only shop I rely on for quality piercings.

Date of experience: September 27, 2022
Georgia
1 review
0 helpful votes
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I've used body candy for years and I'm satisfied with the service every time. Cute jewelry, quick and easy delivery.

Date of experience: September 27, 2022
Montana
1 review
0 helpful votes
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Finding product was fun and easy
September 28, 2022

Finding product was fun and easy. I wish there were more cute and somewhat affordable real gold jewelry. I would invest in better jewelry for my piercings if they were offered

Date of experience: September 27, 2022
Michigan
2 reviews
0 helpful votes
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Lots of beautiful jewelry to browse and select from. Easy checkout process.

Date of experience: September 27, 2022
California
1 review
0 helpful votes
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Very nice quality i love my belly piercings my personal fave was the pink one with they eye just bc of how nice it sits

Date of experience: September 27, 2022
Ohio
1 review
0 helpful votes
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Little disappointed because it took over a month to deliver but the look of the nose ring and how easy it was to open and close made up for the long shipping, i would order from this shop again, i might just. 9/10

Date of experience: September 27, 2022
California
1 review
0 helpful votes
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I've been ordering from body candy for almost a decade. I love their products but sometimes it's hit or miss. Not so much that I'll stop ordering but it can be a bummer when the item you ordered is way smaller than you think or starts affecting your piercing the wrong way.

Date of experience: September 27, 2022
New Mexico
1 review
0 helpful votes
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Very easy process!
September 27, 2022

Very easy process! It took little effort to find what I needed and the delivery time was accurate.

Date of experience: September 27, 2022
Washington
1 review
0 helpful votes
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Very quick shipping
September 27, 2022

Very quick shipping. The jewelry is beautiful! I would definitely recommend this website to my friends!

Date of experience: September 27, 2022
Pennsylvania
1 review
0 helpful votes
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Pretty good, easy to shop and good deals
September 27, 2022

Pretty good, easy to shop and good deals. Good quality metal.

Date of experience: September 26, 2022
North Carolina
1 review
0 helpful votes
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I really like all the options they had!
September 27, 2022

I really like all the options they had! And they were all super cute!

Date of experience: September 26, 2022
North Carolina
1 review
0 helpful votes
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Good prices, fast delivery quality items. Loved them use them everyday

Date of experience: September 26, 2022
New Jersey
1 review
0 helpful votes
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Easy to shop with, have corrected issues in the past quickly.

Date of experience: September 26, 2022
Florida
1 review
0 helpful votes
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The refund process was complicated than you had to pay for shipping, and you don't get your money back just a store credit and there was nothing else I liked on the site. So I just didn't bother with returning it. Just money wasted

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 26, 2022