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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,499 reviews

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Michigan
1 review
0 helpful votes
Follow Sharonda R.
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I loved my nose rings I just ordered some more I will most definitely be getting more in the future

Date of experience: October 6, 2022
Indiana
1 review
0 helpful votes
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Always happy with body candy :) I wish I could social media at all because I would try to build you all up, not that you need me LOL

Date of experience: October 6, 2022
Utah
1 review
0 helpful votes
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It was great
October 6, 2022

It was great. I've ordered from them before and it is always a pleasant experience.

Date of experience: October 5, 2022
Indiana
1 review
0 helpful votes
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Love BodyCandy so much
October 6, 2022

Love BodyCandy so much. I exclusively get my septum and philtrum jewelry here and I've never been disappointed.

Date of experience: October 5, 2022
Texas
1 review
0 helpful votes
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Love that I get store credit and am able to use it even on discounted items! I love the prices I'm finding really great deals on great quality jewlery!

Date of experience: October 5, 2022
Canada
1 review
0 helpful votes
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Good shopping experience overall, no issues with the shipping or anything.

Date of experience: October 5, 2022
Maryland
1 review
0 helpful votes
Follow Lily M.
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Great prices, great deals, good quality nose rings and studs!

Date of experience: October 5, 2022
California
1 review
0 helpful votes
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Not good jewelry, bad metals that make your piercings inflamed and bulky designs

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 5, 2022
Pennsylvania
1 review
0 helpful votes
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It was a fine experience and that's all. Here's another sentence.

Date of experience: October 5, 2022
West Virginia
1 review
0 helpful votes
Follow Garey L.
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It was great definitely will be coming back again worth the money

Date of experience: October 5, 2022
Canada
1 review
0 helpful votes
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Very good overall, shipping took about 3 weeks which was expected and the products came packaged wonderfully.

Date of experience: October 4, 2022
Tennessee
1 review
0 helpful votes
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I love the jewelry so much!
October 5, 2022

I love the jewelry so much! Shopping was so easy and the jewelry is just like the picture! I'm in love!

Date of experience: October 4, 2022
Colorado
2 reviews
0 helpful votes
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It was a little difficult to apply the promo code but other than that overall experience was great!

Date of experience: October 4, 2022
District of Columbia
1 review
0 helpful votes
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Excellent Customer Service
October 5, 2022

I was sent the wrong item by mistake and not even 15 minutes after sending an email they had the correct item being shipped my way even though I reached out after hours. I greatly appreciate the customer support staff's professionalism and timely responses. 10/10 recommend this store, plus the jewelry quality is amazing. Eunice was so nice, and deserves a raise. Thank you!

Date of experience: October 4, 2022
Indiana
1 review
0 helpful votes
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Everything is simple to find and there are a plethora of cute styles for my septum

Date of experience: October 4, 2022
Canada
1 review
0 helpful votes
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The mobile site was glitchy, whenever I clicked into the details of a certain a product I would have to scroll all the way back to where I was looking in the list of products. I almost didn't order because of this.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 4, 2022
Minnesota
1 review
0 helpful votes
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There's a ton of options to choose from which I enjoy, and the earrings came fast and were exactly as pictured on the website. My only complaint is that most earrings are sold separate so I have to buy 2 for my cartridge piercings.

Date of experience: October 4, 2022
Texas
1 review
0 helpful votes
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Never had a bad experience other then the paint on the jewelry chipping off rather fast, not allll the jewelry just some of the pieces ive bought.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 4, 2022
Utah
1 review
0 helpful votes
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I found what I was looking for
October 4, 2022

I found what I was looking for. All though I ordered the wrong size I am happy with the quality

Date of experience: October 3, 2022
Oregon
1 review
0 helpful votes
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Thought the jewelry was cute and well-detailed. Prices were reasonable and at checkout felt my info was safe.

Date of experience: October 3, 2022