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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

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50,555 reviews

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Arizona
1 review
0 helpful votes
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Easy to use and a lot to choose from, has showed me a greater variety than what I can find in stores

Date of experience: October 8, 2022
Ohio
1 review
0 helpful votes
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Great service!
October 8, 2022

Great service! It's a little small for my nose but overall it's perfect!

Date of experience: October 8, 2022
GB
1 review
0 helpful votes
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Excellent service fantastic piece for quality and alternative products highly recommend

Date of experience: October 8, 2022
Hawaii
1 review
0 helpful votes
Follow Alaina Z.
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Such pretty jewelry and so organized! I loved how they all turned out and this will definitely be my new shopping website for new jewelry!

Date of experience: October 8, 2022
TW
1 review
0 helpful votes
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Always great service!
October 8, 2022

Always great service! Great deals! Always arrives fast and product is always wonderful

Date of experience: October 7, 2022
New Mexico
1 review
0 helpful votes
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Shopping is super easy on the site
October 7, 2022

Shopping is super easy on the site. Tons of options to choose from.

Date of experience: October 7, 2022
California
1 review
0 helpful votes
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Products were defective, but were replace at no cost. One item broke completely and was thrown away after the other replacement came. Customer service was very helpful, though. That being said I don't think I'll purchase from this company again.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2022
New York
3 reviews
0 helpful votes
Follow Tiffany H.
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Loooove this site
October 7, 2022

Loooove this site. They have such an awesome range of piercing jewelry. And they always give coupons and discounts.

Date of experience: October 7, 2022
California
1 review
0 helpful votes
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Date of experience: October 7, 2022
Illinois
1 review
0 helpful votes
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It was very normal Great selection easy site to find what you want

Date of experience: October 7, 2022
Kentucky
1 review
0 helpful votes
Follow Nicole F.
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I love body candy and have been exclusively buying from them since I got my septum and nose pierced, usually I'm very pleased but this time there were some quality issues.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2022
France
1 review
0 helpful votes
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The shipping was very long and quite expensive for what I ordered

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2022
New York
2 reviews
0 helpful votes
Follow Allie H.
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Overall good experience, i liked all my jewlery i got from here with the exception of one

Date of experience: October 7, 2022
California
1 review
0 helpful votes
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Amazing experience love this website. Fast delivery and great quality.

Date of experience: October 6, 2022
Pennsylvania
1 review
0 helpful votes
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I have had no issues with this company at all! The products are reasonably priced and stylish. They're always running some sort of promo, so I always feel like I'm getting a good deal with my order.

Date of experience: October 6, 2022
Arizona
1 review
0 helpful votes
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Everything was perfect
October 7, 2022

Everything was perfect. Shipping was fast and the quality is pretty good.

Date of experience: October 6, 2022
Montana
1 review
0 helpful votes
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My experience was great and the quality of the goods are excellent. Definitely would Recommend 10/10

Date of experience: October 6, 2022
Texas
2 reviews
0 helpful votes
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User friendly, quick shipping, and so many options

Date of experience: October 6, 2022
Colorado
1 review
0 helpful votes
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It was a fantastic experience!
October 6, 2022

It was a fantastic experience! Definitely would buy from again!

Date of experience: October 6, 2022
Arizona
1 review
0 helpful votes
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The jewelry came in early which was awesome. I wish the paint didn't chip on some of the jewelry though

Date of experience: October 6, 2022