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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,460
quality
252
This company responds to reviews on average within 1 day

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50,568 reviews

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Minnesota
1 review
0 helpful votes
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Sure was easy to navigate and there were lots of options!

Date of experience: November 18, 2022
Canada
1 review
0 helpful votes
Follow Kirsten Y.
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Lots of the rings are better than expected considering how affordable they are. Was really happy overall.

Date of experience: November 18, 2022
Oklahoma
1 review
0 helpful votes
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Pleased with the shipping speed
November 18, 2022

Pleased with the shipping speed. Quality is okay. I will be back

Date of experience: November 18, 2022
Massachusetts
1 review
0 helpful votes
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Very annoying with the repeated emails about a survey.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 18, 2022
Texas
1 review
0 helpful votes
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Lots of fun styles and I can't wait to get them for the Holidays. They arrived and I they are just as nice as pictured on the website. I would have given you 5 stars except I was unable to find a link to Sign up for an account so I had to contact the chatbot for help.
Also,some of the search parameters are not accurate, so you have to fish through lots of items to get to what you want, but...that being said...
All in all I really like all the jewelry you have to offer, and I look forward to shopping at the site in the near future. Thanks!

Date of experience: November 18, 2022
Texas
1 review
0 helpful votes
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The stars on each plug rubbed halfway off from me just handling them the very first time I put them in. 3 stars because once I rubbed the stars off the rest of the way, I still had a pair of pretty solid color plugs. Can't beat the price anyway.

Date of experience: November 18, 2022
Texas
1 review
0 helpful votes
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Date of experience: November 18, 2022
California
1 review
0 helpful votes
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I always love shopping here
November 18, 2022

I always love shopping here. Super easy and everything is accessible.

Date of experience: November 18, 2022
Texas
1 review
0 helpful votes
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Love the selection of earrings
November 18, 2022
Updated review

Love the selection of earrings. Love the prices of the earrings and also the ease of shopping and getting coupons.

Date of experience: November 18, 2022

Wouldn't accept the code at the checkout that was given...
October 21, 2021
Previous review

Wouldn't accept the code at the checkout that was given to me

Date of experience: September 21, 2021
California
1 review
0 helpful votes
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I love this store i literally get all of my body jewelry from here

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Date of experience: November 17, 2022
District of Columbia
1 review
0 helpful votes
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Never got any follow up of when it was shipped, other than that was great, arrived quick

Date of experience: November 17, 2022
Pennsylvania
1 review
0 helpful votes
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I love body candy!
November 18, 2022

I love body candy! They are always affordable and really good quality earrings

Date of experience: November 17, 2022
Missouri
1 review
0 helpful votes
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Everything was great one nose ring did fall out of it's package and I thought it was lost but it fell out of the envelope and I got everything I ordered!

Date of experience: November 17, 2022
Utah
1 review
0 helpful votes
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Quick delivery, great quality, wonderful customer service!

Date of experience: November 17, 2022
Georgia
1 review
0 helpful votes
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It was great shipping right on time!
November 18, 2022

It was great shipping right on time! I loved all the rings i got!

Date of experience: November 17, 2022
Colorado
1 review
0 helpful votes
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No problems, I'll be ordering again soon! Nice products, I am happy with my purchase

Date of experience: November 17, 2022
Florida
1 review
0 helpful votes
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Easy to navigate and good selection
November 18, 2022

Easy to navigate and good selection. Items arrived in good condition and were as ordered.

Date of experience: November 17, 2022
Ohio
1 review
0 helpful votes
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I would not like to describe my experience thanks!

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 17, 2022
New Jersey
2 reviews
0 helpful votes
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It was great and I currently am wearing one of the lip rings and it fits well and doesn't come out

Date of experience: November 17, 2022
Texas
1 review
0 helpful votes
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I always love what I receive from body candy! Never had a problem.

Date of experience: November 17, 2022