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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,475
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,727 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Great products and overall great service i received my order very fast and it all fit nicely

Date of experience: December 1, 2022
Texas
1 review
0 helpful votes
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I love this site
December 1, 2022

I love this site. I order all the time from this site. It is my favorite and the best value.

Date of experience: December 1, 2022
New York
1 review
0 helpful votes
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Good so far but we'll decide on the quality after we receive the order.

Date of experience: November 30, 2022
California
1 review
4 helpful votes
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Fast, quick and easy checkout process
December 1, 2022
Updated review

Fast, quick and easy checkout process. Items came fast and were all great quality. Package came in great shape.

Date of experience: November 30, 2022

Great at messing up your order.
December 6, 2017
Previous review

My first order from them was a pair of opal plugs and a lip ring. The plugs came in great condition and I fell in love with them; but I didn't even receive the lip ring. Instead of a lip ring, I got a belly button ring. I wouldn't have been upset about this, but I don't even have my belly button pierced.

The second order I tried to cancel, but they don't have a cancel button. And this order they completely messed up on. Every single item in the parcel wasn't one I'd ordered.

The third and final order they surprisingly got correct, but I'd only ordered it to shove everything from the second order into it to return to them seeing as they didn't provide me with a return to sender sticker.

All three orders also took over 3 weeks to ship even when they said it would only take 2-3 days, a week at max. This company is complete bs.

I do not recommend buying from hem at all unless you want incorrect orders.

Date of experience: December 5, 2017
California
1 review
0 helpful votes
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Absolutely amazing as always
December 1, 2022

Absolutely amazing as always. The site has exactly what I want and the quality is amazing.

Date of experience: November 30, 2022
Washington
1 review
0 helpful votes
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Reasonable price!
December 1, 2022

Reasonable price! Great coupon for my first time! Fr

Date of experience: November 30, 2022
Canada
2 reviews
0 helpful votes
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I enjoyed my order
December 1, 2022

I enjoyed my order. However tracking could be made a little easier for those of us in Canada.

Date of experience: November 30, 2022
Kansas
1 review
0 helpful votes
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Good quality and fairly priced products, and fast shipping

Date of experience: November 30, 2022
Canada
1 review
0 helpful votes
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All the pieces were super cute and fit really well.

Date of experience: November 30, 2022
Iowa
1 review
0 helpful votes
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Cheap jewelry
December 30, 2022
Updated review

Cheap jewelry. Not well made. Bad quality. Poor material.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 30, 2022

Great site
October 31, 2022
Previous review

Great site

Date of experience: October 31, 2022
Michigan
1 review
0 helpful votes
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Very quick shipping and overall nice quality jewelry

Date of experience: November 30, 2022
North Dakota
1 review
0 helpful votes
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I love shopping with you guys
November 30, 2022

I love shopping with you guys. The shipping and delivery is super fast! This is definitely my go to for new jewelry

Date of experience: November 30, 2022
GB
1 review
0 helpful votes
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Easy to manoeuvre and buy and plenty of choice they are a gift for my daughter

Date of experience: November 30, 2022
Canada
1 review
0 helpful votes
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I knew what I was looking for & still found some surprises. Thanks! It's disappointing that my local body mod shops won't use my new jewelery for a new piercing, especially when they didn't have the size(s) I needed.

Date of experience: November 29, 2022
Canada
1 review
0 helpful votes
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I enjoy your after pay options and you many selections

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 29, 2022
Mexico
1 review
0 helpful votes
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Buena experiencia, lo recomiendo, piezas de buena calidad aunque el envío sí fue un poco tardado.

Date of experience: November 29, 2022
California
1 review
0 helpful votes
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Excellent!Great service and the web site is easy to...
November 29, 2022
Updated review

Excellent!Great service and the web site is easy to navigate and make orders

Date of experience: November 29, 2022

Easy site to navigate
November 29, 2022
Previous review

Easy site to navigate

Date of experience: November 28, 2022
Arizona
1 review
0 helpful votes
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I love their jewelry, it's always so fun to wear different sets fit different occasions or change them just for fun! Can't go wrong with Body Candy

Date of experience: November 29, 2022

I had no problems or issues looking for, ordering,...
August 29, 2022
Previous review

I had no problems or issues looking for, ordering, or receiving the product!

Date of experience: August 29, 2022
Massachusetts
1 review
0 helpful votes
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Overall really fast and easy to figure out. The jewelry doesn't rust in and they're at a really good price

Date of experience: November 29, 2022
France
1 review
0 helpful votes
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The overall experience was pretty good, the jewelery was not too expensive and did arrive pretty quick! But, BodyCandy is just sending too much e-mails --'

Date of experience: November 29, 2022