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SmartCustomer Website Reviews and Complaints
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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,460
quality
252
This company responds to reviews on average within 1 day

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50,579 reviews

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Ohio
1 review
0 helpful votes
Follow casey A.
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The products themselves were good and came through the mail really quick too. I also got a really good deal on what i ordered. The only issue i had really was the fake septum being a little bit too big but i think that's a me problem because of how my nose is shaped. Overall love it and my nose ring is super cute

Date of experience: December 14, 2022
Arizona
1 review
0 helpful votes
Follow Desirae P.
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Excellent jewelry, good quality and fast shipping too.

Date of experience: December 14, 2022
New Hampshire
1 review
0 helpful votes
Follow Diana H.
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My experience with BodyCandy has been great! Never have a problem. Delivery is quick and If I have a problem with anything customer service gets back to me promptly or fixes my issue right away :) I really like their body Jewelry!

Date of experience: December 14, 2022
Wisconsin
1 review
0 helpful votes
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Good promotions and on-time delivery
December 14, 2022

Good promotions and on-time delivery. Mobile website could be a tad more user friendly.

Date of experience: December 14, 2022
Kansas
1 review
0 helpful votes
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Awesome products for great prices!
December 14, 2022

Awesome products for great prices! I am always stunned by the prices, and the stuff that is more expensive is absolutely gorgeous

Date of experience: December 14, 2022
Texas
1 review
0 helpful votes
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My experience with body candy is always a fantastic one! I love the variety and fast shipping.

Date of experience: December 14, 2022
Mississippi
1 review
0 helpful votes
Follow Kelli T.
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The online ordering was quick and easy and everything looked in person how it did online.

Date of experience: December 14, 2022
Canada
1 review
0 helpful votes
Follow Youlanda U.
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The candy body team was very accommodating especially when I needed to change a mistake I made. The jewelry came just as described. I really like them

Date of experience: December 14, 2022
Washington
1 review
0 helpful votes
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Easy, fair pricing
December 14, 2022

Easy, fair pricing. Wasn't what I thought would work, but that was my fault, my misunderstanding. Still beautiful jewelry, fair to good pricing arrived pretty quick!

Date of experience: December 14, 2022
GB
1 review
0 helpful votes
Follow Shauna X.
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Lovely jewellery amazing prices will be ordering again

Date of experience: December 14, 2022
Idaho
1 review
0 helpful votes
Follow Shanna M.
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Ease of shopping and shipping made my purchases an A+ experience. Thank you.

Date of experience: December 14, 2022
Australia
1 review
0 helpful votes
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Easy to purchase and didn't have any issues! Item came as described and arrived sooner than I expected.

Date of experience: December 13, 2022
Canada
1 review
0 helpful votes
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It was really good
December 14, 2022

It was really good. I was a bit skeptical at first because you never know with online shops, but my entire order came quickly and all the jewelry was a good size and seems like it's good quality (only time will tell if it holds up!). I feel like the website was a little bit chaotic, just because the catagories links don't always like to open to the page they're supposed to (or at all); and I did feel like the shipping process could be a little more clear because I did spend a few days hoping I didn't get scammed. My shipping info/receipt didn't appear in my email within three days, but a quick email to customer service sorted all that out quickly so that was really reassuring. Overall however, I loved everything about Body Candy. I loved the fact too that I could add shipping protection (UPS always seems to lose things so it was a comfort knowing the package could be replaced), and track it as well. The faster processing add on was also a nice touch. I'll definitely be buying more again when they get more stuff in. 10/10!

Date of experience: December 13, 2022
Arkansas
1 review
0 helpful votes
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My absolute favorite order I've gotten so far, I've only ordered here twice but they are priced amazingly and and good quality!

Date of experience: December 13, 2022
Utah
1 review
0 helpful votes
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Love this website great jewelry at a fantastic price

Date of experience: December 13, 2022
Texas
1 review
0 helpful votes
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I love bodycandy for the most part!
January 13, 2023

I love bodycandy for the most part! Most of the jewelry lasts a while and is beautiful. I've been using this site for years to buy my jewelry. But here recently it's like the quality of the products I'm ordering haven't been up to par unfortunately.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 13, 2022
California
1 review
0 helpful votes
Follow Yaziel R.
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I really liked all the jewelry and also like how many discounts and coupons there are! It really gives you a chance to purchase anything that you might have been saving for another time

Date of experience: December 13, 2022
Canada
1 review
0 helpful votes
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Nose studs and rings!
December 15, 2022

I have been purchasing from Body Candy, over the past 5 years…. I have purchased studs and I find 2mm for the stone, to be too small…although most people are happy with this size…I would prefer a larger stone…. Which they don't have!
Their hoops are great…I purchased black ones and gold ones…14k solid gold….and for a very reasonable price…. Where I'm positive you wouldn't find anywhere else, at that cost.
Delivery is quick and can be tracked!
I have ordered a couple of studs, that I didn't like when I got them because they were too thick and clumpy…. Because again I was looking for a larger stone, but I found the metal the stones were set in was thick and heavy, & this is why I give only 4 stars!
Other than that, their jewelery is great, especially the real gold hoops…. Such an awesome price! I recommend this store to my friends & family!
Very happy with BODY CANDY!

+1
Date of experience: December 13, 2022
Arizona
1 review
0 helpful votes
Follow Ida F.
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Overall it was a great experience
December 13, 2022

Overall it was a great experience. Will be buying more

Date of experience: December 13, 2022
Maryland
1 review
0 helpful votes
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Easy to order arrived sooner then I thought it would

Date of experience: December 13, 2022