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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,475
quality
252
This company responds to reviews on average within 1 day

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50,723 reviews

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Texas
1 review
0 helpful votes
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Purchase was easy
December 19, 2022

Purchase was easy. Took a bit long on shipping, but not a problem. Great quality except for the tiny Christmas tree earrings. The 3-packs of opal looking earrings are exactly what I've been looking for.

Date of experience: December 18, 2022
Florida
1 review
0 helpful votes
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I Love you items they are reasonably priced and good quality. When asked where I get my earnings and nose ring I always recommend your website!

Date of experience: December 18, 2022
Tennessee
1 review
0 helpful votes
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The tongue ring is a little big but got what I ordered

Date of experience: December 18, 2022
Florida
1 review
0 helpful votes
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The customer service agent was very attentive and helped me solve my issue. Will order from body candy again!

Date of experience: December 18, 2022
Texas
1 review
0 helpful votes
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Very good and fast shipping
December 18, 2022

Very good and fast shipping. I always enjoy buying from this brand.

Date of experience: December 18, 2022
South Carolina
1 review
0 helpful votes
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Decent experience as far as I'm concerned. I would suggest the manufacturer manually Chelsea each piece before it leaves to avoid any issues.

Date of experience: December 18, 2022
South Carolina
1 review
0 helpful votes
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The shipping was very late and inconsistent but I loved the product.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 18, 2022
Utah
1 review
0 helpful votes
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Very affordable, fast delivery, i am happy with the overall experience

Date of experience: December 18, 2022
Alabama
1 review
0 helpful votes
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Love body candy!
December 18, 2022

Love body candy! The sleeve comes off the spikey one quick

Date of experience: December 18, 2022
GB
1 review
0 helpful votes
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Lovely jewellery, no issues with postage. Would highly recommend.

Date of experience: December 18, 2022
Texas
1 review
0 helpful votes
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I'm glad I bought the items when it was on sale. Otherwise the price would not have been worth it.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 18, 2022
California
1 review
0 helpful votes
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It was good
December 18, 2022

It was good. Got everything in a timely manor. Everything seems to be of good quality

Date of experience: December 17, 2022
New York
1 review
0 helpful votes
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Great experience, seamless ordering
December 18, 2022

Great experience, seamless ordering. A few snafus. Haven't contacted you guys due to life happening, but I will soon.

Date of experience: December 17, 2022
Colorado
2 reviews
0 helpful votes
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Got exactly what I ordered
December 18, 2022

Got exactly what I ordered. Ordering was easy and delivery was fine.

Date of experience: December 17, 2022
Canada
1 review
0 helpful votes
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Thank you
December 17, 2022

Thank you
Joyeux Noël
Les anneaux sont solide.
Sont facile à mettre

Date of experience: December 17, 2022
Florida
1 review
0 helpful votes
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My overall experience, is meh
December 17, 2022

My overall experience, is meh. I've placed a few orders in the past, a couple i never even received during the pandemic. Customer service trying to find what happened to them was horrible. I still have yet to know what happened to those orders. My most recent order has been decent, i received it before it said i would and the jewelery is nice. I probably wouldnt recommend anyone shop here unfortunately, solely because of my experience of not receiving previous orders.

Date of experience: December 17, 2022
Kentucky
1 review
0 helpful votes
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I got my order within a timely matter
December 17, 2022

I got my order within a timely matter. The nose rings are great quality.

Date of experience: December 17, 2022
Texas
1 review
0 helpful votes
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Love the anime options an the ones I found are great best part they came in faster then what they said all in all if I need more tongue rings or anything else I will be coming back

Date of experience: December 17, 2022
Canada
1 review
0 helpful votes
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Unfortunately as pretty as the jewelry is, my skin is having a reaction to it.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 17, 2022
New Jersey
1 review
0 helpful votes
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Live the selection of body jewelry!
December 17, 2022

Live the selection of body jewelry! Just wanted to say that! :)

Date of experience: December 16, 2022