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SmartCustomer Website Reviews and Complaints
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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,460
quality
252
This company responds to reviews on average within 1 day

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50,567 reviews

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District of Columbia
2 reviews
0 helpful votes
Follow Kimberly D.
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I found the quality to be sub par
January 25, 2023

I found the quality to be sub par. The first ring my daughter tried fell apart in 30 minutes

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 26, 2022
Pennsylvania
1 review
0 helpful votes
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Great experience!
December 26, 2022

Great experience! Good prices and shipping time, and lots of deals and discount offers.

Date of experience: December 26, 2022
Texas
1 review
0 helpful votes
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Wish I could have seen more angles of these items and had a weight on them. I have heavy plugs as they stretch my ears out. I hate plugs with stuff on them that stick out really far and make the plug so front heavy they fall forward. With the fact we have to pay for return shipping, I am probably sticking with Amazon plugs from now on. If yall put the weight and more angled pics then it would be worth buying from yall since I would know exactly what I am purchasing.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 26, 2022
California
1 review
0 helpful votes
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Always get the products I expect
December 26, 2022

Always get the products I expect. Love the shipping tracking updates. Everyone says my piercing jewelry looks so good!

Date of experience: December 26, 2022
Oregon
1 review
0 helpful votes
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My septum rings immediately break literally every time pls fix the quality I've ordered so many

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 26, 2022
Texas
1 review
0 helpful votes
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I usually have no idea with the earrings but this time around, some of the earrings were made from poor material.

Date of experience: December 26, 2022
Canada
1 review
0 helpful votes
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Always an awesome purchase the orders arrive before expected delivery and never any issues

Date of experience: December 26, 2022
New York
1 review
0 helpful votes
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I was happy to get the extra balls for my earrings.

Date of experience: December 26, 2022
Ohio
1 review
0 helpful votes
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Shipping is always fast and the pieces I have ordered so far have been great quality.

Date of experience: December 26, 2022
Alabama
1 review
0 helpful votes
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Good great awesome outstanding radical cool amazing

Date of experience: December 26, 2022
Canada
1 review
0 helpful votes
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Super cheap for good quality, I received an item with paint chipped off and I contacted them and they responded within the hour and promptly delivered a new set

Date of experience: December 26, 2022
Alabama
1 review
0 helpful votes
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It was an amazing purchase and fast delivery! Absolutely loved then and would definitely buy again!

Date of experience: December 26, 2022
Illinois
1 review
0 helpful votes
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Date of experience: December 26, 2022
Minnesota
1 review
0 helpful votes
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These are very awesome rings quality jewelry at a affordable price

Date of experience: December 26, 2022
California
1 review
0 helpful votes
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I wish BodyCandy's interface was a little easier to navigate if you were looking for something specific. Even when you aren't, it's overwhelming with the number of items.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 26, 2022
Florida
1 review
0 helpful votes
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Not to happy
December 26, 2022

Not to happy. The material the hoops are made from caused a reaction with my skin and I threw items out. I have had my nose pierced for 16 years and this has never happened.

Date of experience: December 26, 2022
Spain
1 review
0 helpful votes
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Too many emails when I left jewels in my cart. Ridiculous

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 26, 2022
Georgia
1 review
0 helpful votes
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Jewelry was great and beautiful
January 25, 2023

Jewelry was great and beautiful. Shipping took longer than expected.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 25, 2022
Illinois
1 review
0 helpful votes
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I liked the products
December 26, 2022

I liked the products - exactly what I expected. Love it.

Date of experience: December 25, 2022
Washington
1 review
0 helpful votes
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Good!
December 26, 2022

Good! I liked my cartilage earrings the only thing I didn't like was how the belly ring continues to screw on and on.

Date of experience: December 25, 2022