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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,459
quality
252
This company responds to reviews on average within 1 day

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50,564 reviews

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South Carolina
1 review
0 helpful votes
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Items always seem smaller than pictured
January 5, 2023
Updated review

Items always seem smaller than pictured. Would like to see them on a nose to gauge what to expect.

Date of experience: January 5, 2023

Was easy found what I wanted fast
December 9, 2022
Previous review

Was easy found what I wanted fast.

Date of experience: December 9, 2022
Iowa
1 review
0 helpful votes
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Customer service is great
February 4, 2023

Customer service is great. Not completely satisfied with my purchases, but they did offer replacements at no charge.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 5, 2023
Ohio
1 review
0 helpful votes
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Love body candy always affordable n always sending coupons thank you

Date of experience: January 4, 2023
Kansas
1 review
0 helpful votes
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Lots of selection!
February 4, 2023
Updated review

Lots of selection! Decent priced items! Love all the different options and there is many colors to choose from! BodyCandy is a great gift for family and friends.

Date of experience: January 4, 2023

Love this experience
January 28, 2023
Previous review

Love this experience

Date of experience: December 29, 2022
Kentucky
1 review
0 helpful votes
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I have learned to order larger sizes
February 3, 2023

I have learned to order larger sizes. The shipping is fast and the customer service is excellent. The prices are great!

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 4, 2023
Canada
1 review
0 helpful votes
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Great service quick delivery
January 4, 2023

Great service quick delivery. The earrings were what I expected

Date of experience: January 4, 2023
Pennsylvania
1 review
0 helpful votes
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Love your shop just wish there was a little bit of a better way to view the cart after you add jewelry to it. Great shop though! Keep up the good work!

Date of experience: January 4, 2023
Nevada
1 review
0 helpful votes
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Great piece, really cute!
January 4, 2023

Great piece, really cute! Fast shopping, great service, I would definitely recommend

Date of experience: January 4, 2023
Georgia
1 review
0 helpful votes
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I've ordered from your company before. I enjoy the fast shipping, and individually packed products. I ordered these for Christmas, got them before and since it's not a huge bulky package I could hide them away until we celebrated.

Date of experience: January 4, 2023
Nevada
1 review
0 helpful votes
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I love your products and have never had an issue with ordering. Shipping is fast and timely!
Thank you!

Date of experience: January 4, 2023
Illinois
1 review
0 helpful votes
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It was great!
January 4, 2023

It was great! Shipped super fast and in great shape!

Date of experience: January 3, 2023
North Carolina
1 review
0 helpful votes
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Great site and amazing jewelry!
January 4, 2023

Great site and amazing jewelry! Loved all my pieces i ordered!

Date of experience: January 3, 2023
Kansas
1 review
0 helpful votes
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I got exactly what i was expecting
January 4, 2023

I got exactly what i was expecting. Nothing more nothing less. I liked what i got

Date of experience: January 3, 2023
California
1 review
0 helpful votes
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I've ordered from BodyCandy so many times too many to count! Always 100% satisfied with the delivery time and the jewelry quality is always great :)

Date of experience: January 3, 2023
Texas
1 review
0 helpful votes
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Great customer service!
January 3, 2023

Great customer service! My items were shipped to the wrong address (my mistake), and they promptly had them re-sent to the correct address.

Date of experience: January 3, 2023
California
1 review
0 helpful votes
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Good shipping love the nose ring, no tarnish around the hole or pain, true sterling silver

Date of experience: January 3, 2023
Indiana
1 review
0 helpful votes
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I didn't have an easy time finding nose rings that I liked that were the correct guage. After I received my order, I could only wear 2 of the pieces of jewelry that I purchased. The metal on the braided hoop was was too thin and the flower on the other I bought was so heavy, it kept sliding and would not stay up where it could be seen.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 3, 2023
California
1 review
0 helpful votes
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It was good but the piercings were way bigger then I expected.

Date of experience: January 3, 2023
Oklahoma
1 review
0 helpful votes
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I usually love y'all's products but that ufo was poorly made and I'm very upset about that.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 3, 2023
Canada
1 review
0 helpful votes
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Glitter bow earrings were broken when received. Otherwise never had issues

Date of experience: January 3, 2023