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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,475
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,625 reviews

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Texas
1 review
0 helpful votes
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The check out process was easy and the jewelry came quickly.

Date of experience: January 30, 2023
Illinois
1 review
0 helpful votes
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I contacted company sent the pics but never heard back! I am very disappointed because I have bought here before and been happy. I have never had any broken items before

Date of experience: January 30, 2023
South Carolina
1 review
0 helpful votes
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1st time shoppper
January 30, 2023

1st time shoppper. I have ot say, for the grab bag, it would be nice to have an "option" like only 1 gauge or a pick 3 or something. I will likely never wear any of the 3 pieces I got (2x styles/metals not for me & the ring, well, the diameter, was too small for my nose). :(

Date of experience: January 30, 2023
Virginia
1 review
0 helpful votes
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I love they way the product looks can't wait to get them

Date of experience: January 30, 2023
California
1 review
0 helpful votes
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Loved the gauges and they came fast!
January 30, 2023

Loved the gauges and they came fast! I always loved ordering from body candy!

Date of experience: January 29, 2023
Minnesota
1 review
0 helpful votes
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………………………………………………………………………………………………………………………….…..

Date of experience: January 29, 2023
Canada
1 review
0 helpful votes
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Everything was great, would definitely buy again from you

Date of experience: January 29, 2023
Canada
1 review
0 helpful votes
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Delivered very fast..
January 30, 2023

Delivered very fast. Satisfied with my order. Thank you

Date of experience: January 29, 2023
Texas
1 review
0 helpful votes
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The website has lots of options that are at a really good price. Shipping only took a few days and i got everything that i ordered!

Date of experience: January 29, 2023
GB
1 review
0 helpful votes
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Love the items I bought, excellent quality! Communication is key to a good transaction and that's just what I got. Good choice of colour and design throughout the piercing types. A tracking number was also provided which is good for overseas buyers. I could check and received notification updates at any time.

Date of experience: January 29, 2023
Florida
1 review
0 helpful votes
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Easy to review styles and easy to order, love the variety

Date of experience: January 29, 2023
Canada
1 review
0 helpful votes
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Shipping was fast, products are all as described!
Will definitely order again

Date of experience: January 29, 2023
Massachusetts
1 review
0 helpful votes
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Jewelry wasn't good quality as I expected but customer service was awesome. Wish the jewelry was better qualify

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 29, 2023
South Carolina
1 review
0 helpful votes
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Came quickly and with no issues
January 29, 2023

Came quickly and with no issues. The only annoying thing was the constant emails to do a review.

Date of experience: January 28, 2023
Georgia
1 review
0 helpful votes
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I love the monthly club
January 28, 2023

I love the monthly club. I can't wait for my next one comes. It was very fast and I loved all three

Date of experience: January 28, 2023
South Carolina
1 review
0 helpful votes
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I am impressed with the selection and speed of service provided. My items came on time and in good condition.

Date of experience: January 28, 2023
Canada
1 review
0 helpful votes
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La plupart des bijoux sont très gros we sûr à porter

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 28, 2023
Tennessee
1 review
0 helpful votes
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The jewelry looks great but I get why you have jewelry on sale some of the cheap stuff not good which is expected but wish it was better

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 28, 2023
Tennessee
1 review
0 helpful votes
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Good but definitely not great
February 27, 2023

Good but definitely not great. They certainly need a website update.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 28, 2023
West Virginia
1 review
0 helpful votes
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Wonderful experience
January 28, 2023

Wonderful experience. The site was easy to navigate and the prices were wonderful. I was impressed with customer service on making sure that I received my order. Will definitely be purchasing again in the near future.

Date of experience: January 27, 2023