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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,475
quality
252
This company responds to reviews on average within 1 day

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50,727 reviews

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Indiana
1 review
0 helpful votes
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These are cute but for the young
August 10, 2023

These are cute but for the young. I guess I have mom boobies so these don't fit the greatest.

Date of experience: August 10, 2023
Kentucky
1 review
0 helpful votes
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Quality of the products I received were not good. Color faded and chipped off. Made me pricing whole red and irritated.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 9, 2023
Canada
1 review
0 helpful votes
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It was ok
September 9, 2023

It was ok. Lot of the jewelry is unusable though. Too short, too heavy, or balls that won't actually screw on

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 9, 2023
Pennsylvania
1 review
0 helpful votes
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They were great, helped me quickly and sent a replacement

Date of experience: August 9, 2023
New York
1 review
0 helpful votes
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Easy process...
August 9, 2023

Easy process...came quickly. Packaged well and love it

Date of experience: August 9, 2023
Washington
1 review
0 helpful votes
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Found so many options for such a great price! Delivery came within a week! I definitely will be ordering again!

Date of experience: August 9, 2023
Indiana
2 reviews
0 helpful votes
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I don't know if I'll order again from this site. I'm on the fence with their products/prices for the quality

Date of experience: August 9, 2023
Illinois
1 review
0 helpful votes
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My experience was very good, they were in good quality. The only issue I had was that the 16 Gauge 3/8 Rose Gold Tone Tiny Dinosaur Hinged Segment Ring's clipping mechanism is quite weak and easily pops off with little tug.

Date of experience: August 9, 2023
Texas
1 review
0 helpful votes
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Let down
August 9, 2023
Updated review

Let down. I thought I would have a lot of variety in colors and designs. And 4 were no good. They wouldn't stay tightened up. Otherwise, pleased

Date of experience: August 9, 2023

Very simple and easy
July 12, 2023
Previous review

Very simple and easy

Date of experience: July 12, 2023
Washington
1 review
0 helpful votes
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I had my eye on this style for a while n been waiting for a day to order it! I probably should've done the 10mm just cuz the ring just barely touches my nose, but I knew something like that would happen. But I really wanted the 5 leaf style not the 6.

Date of experience: August 9, 2023
Canada
1 review
0 helpful votes
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Always a great experience
August 8, 2023

Always a great experience. Jewelry is as advertised and shipping is quick

Date of experience: August 8, 2023
North Carolina
1 review
0 helpful votes
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Awesome
August 8, 2023

Awesome. Really good quality. Will shop again soon

Date of experience: August 8, 2023
Colorado
1 review
0 helpful votes
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Even though I didn't receive all my packages at the same time I at least got them and customer service was great!

Date of experience: August 8, 2023
Pennsylvania
1 review
0 helpful votes
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It was good, though the shipping took a bit longer than expected

Date of experience: August 7, 2023
Florida
1 review
0 helpful votes
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To very easy to use i love the different choices, they cater to whatever it is you're looking for.

Date of experience: August 7, 2023
Massachusetts
1 review
0 helpful votes
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Experience has in positive!
September 7, 2023

Experience has in positive! Bought a few nose rings and earrings from store!

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 7, 2023
New York
1 review
0 helpful votes
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Never had any problems with the site or with the buying/shipping/quality. I love the items I've ordered. There's been one or two discrepancies between the item pictured and the actual item but nothing worth contacting customer service about because I'll still wear it! I'll always love BodyCandy!

Date of experience: August 7, 2023
Utah
1 review
0 helpful votes
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It took a while to ship, but once I got it I was super happy with the product. It's super cute and the glow it gives is perfect!

Date of experience: August 7, 2023
Illinois
1 review
0 helpful votes
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9.8/10
August 7, 2023

9.8/10
Only disappointment was a duplicate mystery piece, but now I have a back up.

Date of experience: August 7, 2023
Massachusetts
1 review
0 helpful votes
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It was easy, and painless and I'm entering characters

Date of experience: August 6, 2023