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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,452
quality
252
This company responds to reviews on average within 1 day

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50,567 reviews

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New York
1 review
0 helpful votes
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Not what it said
September 24, 2023

Order 2 nose ring only received one and they knowingly allow you to pay for your merchandise when they know they are out of stock and then tell you that you can't get a refund ONLY STORE CREDIT! Just another company out here to take your money and I will be reporting to better business bureau. How do you allow someone to pay for something you don't have I Never open the package the nose ring is in because ot looks nothing like what it shows on the website.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 25, 2023
Canada
1 review
0 helpful votes
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Overall I'm not happy with anything thing about this site or there products

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 25, 2023
Connecticut
1 review
0 helpful votes
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So easy to browse and find exactly what i want in my size.

Date of experience: August 24, 2023
Virginia
1 review
0 helpful votes
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Great service as always!
August 24, 2023

Great service as always! Will definitely shop here again.

Date of experience: August 24, 2023
Mississippi
1 review
0 helpful votes
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Just absolutely awesome
August 24, 2023

Just absolutely awesome. Everything was so easy to find and wonderful selection too

Date of experience: August 24, 2023
Iowa
1 review
0 helpful votes
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$#*!
September 23, 2023

$#*!. All the stuff i bought got destroyed within a week of buying it

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 24, 2023
Georgia
1 review
0 helpful votes
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The products would have been great if my left nostril ring was not smaller than the right. Unfortunately, it was not until I was already at the piercing shop ready to put these in that the piercer noticed one was actually 20 gauge instead of 18 gauge. So, now my nose rings are two different sizes since I had already taken out my previous set and couldn't simply return the left one. I may or may not order again to get a new left one that is the correct size, but honestly this mistake sort of deterred me from making a purchase this expensive on Body Candy again.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 24, 2023
North Carolina
1 review
0 helpful votes
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The reason why I chose BodyCandy is because they have so many different trendy selections for SUPERRR cheap! Plus they never tarnish so that's a bonus!

Date of experience: August 24, 2023
California
1 review
0 helpful votes
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Everything went great
August 24, 2023

Everything went great. I love what I ordered and I'll order again
Thanks

Date of experience: August 23, 2023
Pennsylvania
1 review
0 helpful votes
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Easy purchase
August 23, 2023

Easy purchase. Good tracking on the items. High quality metal.

Date of experience: August 23, 2023
Virginia
1 review
0 helpful votes
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I love everything in my new order
August 23, 2023

I love everything in my new order. It's always a pleasure shopping at Body Candy.

Date of experience: August 23, 2023
North Carolina
1 review
0 helpful votes
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It's a affordable
August 23, 2023

It's a affordable
Piercing company from
Belly piercing too earrings and much more

Date of experience: August 23, 2023
Austria
1 review
0 helpful votes
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Loved it they have many options to choose from and shipping is not very fast but not bad either

Date of experience: August 23, 2023
Washington
1 review
0 helpful votes
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Love this business and their prices
August 23, 2023

Love this business and their prices. I have no complaints.

Date of experience: August 22, 2023
California
1 review
0 helpful votes
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Was good products good quality and I like them a lot

Date of experience: August 22, 2023
New Hampshire
1 review
0 helpful votes
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I somehow didn't receive my first delivery, even though it was marked as delivered. However, they fixed the issue by sending me the same order again for free! It arrived the second time in perfect condition. Thanks so much for having great customer service!

Date of experience: August 22, 2023
Illinois
1 review
0 helpful votes
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Never had issues with this company in the past but this order was a little wonky. First off I only got my nose ring when the shipping receipt said both items were in the package. Customer service was wonderful and quickly responded and sent out the plugs, but with no shipping so it was a total shock when they arrived. However when the plugs arrived they were labeled as a 2 but were actually closer to a 4, unsure if this is product issue (runs small) or incorrect packaging from company.

Date of experience: August 22, 2023
Texas
1 review
0 helpful votes
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The storefront was immensely helpful and I received my items in a timely manner

Date of experience: August 22, 2023
Nebraska
1 review
0 helpful votes
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It was fun and super easy and quick!
August 22, 2023

It was fun and super easy and quick! I will shop here more.

Date of experience: August 21, 2023
Washington
1 review
0 helpful votes
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My shopping experience so far has been great, I just wish I could find bigger gauges in the tongue rings.

Date of experience: August 21, 2023