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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,475
quality
252
This company responds to reviews on average within 1 day

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50,636 reviews

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Missouri
1 review
0 helpful votes
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Took a little while to get but the quality is decent and the prices are good.

Date of experience: October 19, 2023
Wisconsin
1 review
0 helpful votes
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I've enjoyed past purchases, but this time I didn't find what I needed (a multi pack of spiral nose studs) so I ordered some new things to try them out. None of them worked out for me. Navigation of the site seemed difficult. I was unable to search for multi-packs.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 19, 2023
Virginia
1 review
0 helpful votes
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Great company, would order again!
October 20, 2023

Great company, would order again! Love the variety they have

Date of experience: October 19, 2023
Canada
1 review
0 helpful votes
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It was a good experience...
October 19, 2023

It was a good experience... Arrived on time and was kept posted of the tracking of the package..

Date of experience: October 19, 2023
North Carolina
1 review
0 helpful votes
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Meh
November 15, 2023

Meh. The tragus rings were inexpensive and it showed. I purchased real gold tragus rings after the other tarnished and they fell out immediately because the push in posts just aren't made to last. Spent $100 buck between both purchases just to learn I have to buy my jewelry elsewhere.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 19, 2023
California
1 review
0 helpful votes
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Got my itwms 2 of them were the wrong items but the customer service was quick and the send me the corrwct itwms immediately happy with everything

Date of experience: October 19, 2023
California
1 review
0 helpful votes
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Good quality body jewelry for good price. Delivered fast

Date of experience: October 19, 2023
Georgia
1 review
0 helpful votes
Follow Holly U.
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The only thing about the site is the item description doesn't always specify right or left side (nostril piercing) and there doesn't seem to be much offered in sterling silver or in 18 guage.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 19, 2023
Pennsylvania
1 review
0 helpful votes
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They always respond quickly
October 19, 2023

They always respond quickly. They resolved my issue.

Date of experience: October 18, 2023
Florida
1 review
0 helpful votes
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It was great arrived fairly fast no issues with customers service

Date of experience: October 18, 2023

It was great easy ordering and delivery was fast it...
October 19, 2022
Previous review

It was great easy ordering and delivery was fast it fits perfect. Looking to purchase more items

Date of experience: October 18, 2022
South Carolina
1 review
0 helpful votes
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Never got updates on shipping, that's my only complaint.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 18, 2023
Kentucky
1 review
0 helpful votes
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First time shopper and was very pleased. The description of the product along with gauge and size information made it easy to order. The delivery arrived in a very timely manner. The quality of the product is good. This was a gift for my granddaughter and she loves it (and the box it came in also)!

Date of experience: October 18, 2023
Louisiana
1 review
0 helpful votes
Follow Shanna Z.
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I'm new to buying piercings, i originally bought these for my nose, once i got them in i realized that i would not be able to use them for my nose, luckily i am still able to wear them in my ear. I wish there were more nose piercings in a 16g.

Date of experience: October 18, 2023
Ireland
1 review
0 helpful votes
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It was fine, wait was kinda long but international shipping so what ev, good metal, things are as expected

Date of experience: October 18, 2023
Massachusetts
1 review
0 helpful votes
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The site can be a little hard to navigate on mobile but other than that it was great.

Date of experience: October 18, 2023
Maryland
1 review
0 helpful votes
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The site's fine, everything i bought didn't fit right but i couldnt return them since i opened the package. But i couldnt try them on unless i opened the package.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 18, 2023
Minnesota
1 review
0 helpful votes
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You guys rock my socks off!
October 18, 2023

You guys rock my socks off! Love your products! Can't wait to get more!

Date of experience: October 17, 2023
Georgia
1 review
0 helpful votes
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Super easy to navigate
October 17, 2023

Super easy to navigate. The quality is as I expected.

Date of experience: October 17, 2023
Indiana
1 review
0 helpful votes
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Came in on time, all pieces present and well labeled.

Date of experience: October 17, 2023
Kentucky
1 review
0 helpful votes
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Great deals on the website, super easy to order. Different shipping options that aren't expensive. Fast shipping. Great quality of products.

Date of experience: October 17, 2023