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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,474
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,594 reviews

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Massachusetts
1 review
0 helpful votes
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Amazing!
October 22, 2023

Amazing! My order came in super fast, and the jewelry is very high quality. Will definitely purchase from BodyCandy again!

Date of experience: October 21, 2023
Canada
1 review
0 helpful votes
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Loved it
October 22, 2023

Loved it. Shipping was fast and the products are amazing

Date of experience: October 21, 2023
Georgia
1 review
0 helpful votes
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I've used this website for as long as I can remember for all my body jewelry! I absolutely love it! Thank you.

Date of experience: October 21, 2023
Ohio
1 review
0 helpful votes
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Absolutely love them and my experience was great never...
October 21, 2023
Updated review

Absolutely love them and my experience was great never had a problem

Date of experience: October 21, 2023

Love all my jewelry
October 5, 2023
Previous review

Love all my jewelry

Date of experience: October 4, 2023
Canada
1 review
0 helpful votes
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Cool
October 21, 2023

Cool. No real issues i'll keep buying jewelry from here.

Date of experience: October 21, 2023
Hawaii
1 review
0 helpful votes
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While I love the products, all my orders have been delayed in transit by the post office, usually a week. This is a bit annoying when you are excited to get your order and try out new jewelry, especially for an evening.

Date of experience: October 21, 2023
Michigan
1 review
0 helpful votes
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Good stuff, like super really good
October 21, 2023

Good stuff, like super really good. Love the mystery bag

Date of experience: October 20, 2023
Ohio
1 review
0 helpful votes
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All of your pieces are beautifully made, great quality...
October 20, 2023
Updated review

All of your pieces are beautifully made, great quality craftsmanship! Always have been satisfied with my purchases! Only place I come for real diamond nose jewelry.

Date of experience: October 20, 2023

Always find what I'm looking for at a great price!
November 6, 2021
Previous review

Always find what I'm looking for at a great price!

Date of experience: November 6, 2021
Nebraska
1 review
0 helpful votes
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My experience with body candy was wonderful, great piercings and it arrived around the time is said!

Date of experience: October 19, 2023
California
1 review
0 helpful votes
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Very helpful and quick responses
October 20, 2023

Very helpful and quick responses. I had an issue of not receiving my package and they were quick to resolve my issue

Date of experience: October 19, 2023
Alabama
1 review
0 helpful votes
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The way my industrial is, i'm not sure if these bars will fit.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 19, 2023
Missouri
1 review
0 helpful votes
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Took a little while to get but the quality is decent and the prices are good.

Date of experience: October 19, 2023
Wisconsin
1 review
0 helpful votes
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I've enjoyed past purchases, but this time I didn't find what I needed (a multi pack of spiral nose studs) so I ordered some new things to try them out. None of them worked out for me. Navigation of the site seemed difficult. I was unable to search for multi-packs.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 19, 2023
Virginia
1 review
0 helpful votes
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Great company, would order again!
October 20, 2023

Great company, would order again! Love the variety they have

Date of experience: October 19, 2023
Canada
1 review
0 helpful votes
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It was a good experience...
October 19, 2023

It was a good experience... Arrived on time and was kept posted of the tracking of the package..

Date of experience: October 19, 2023
North Carolina
1 review
0 helpful votes
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Meh
November 15, 2023

Meh. The tragus rings were inexpensive and it showed. I purchased real gold tragus rings after the other tarnished and they fell out immediately because the push in posts just aren't made to last. Spent $100 buck between both purchases just to learn I have to buy my jewelry elsewhere.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 19, 2023
California
1 review
0 helpful votes
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Got my itwms 2 of them were the wrong items but the customer service was quick and the send me the corrwct itwms immediately happy with everything

Date of experience: October 19, 2023
California
1 review
0 helpful votes
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Good quality body jewelry for good price. Delivered fast

Date of experience: October 19, 2023
Georgia
1 review
0 helpful votes
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The only thing about the site is the item description doesn't always specify right or left side (nostril piercing) and there doesn't seem to be much offered in sterling silver or in 18 guage.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 19, 2023
Pennsylvania
1 review
0 helpful votes
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They always respond quickly
October 19, 2023

They always respond quickly. They resolved my issue.

Date of experience: October 18, 2023