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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,475
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,650 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Good experience overall
December 22, 2023

Good experience overall. Definitely will order again!

Date of experience: December 21, 2023
Pennsylvania
1 review
0 helpful votes
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Since the 3/8 bioplast posts were unavailable, I was notified that a credit was applied to my account to use for future purchases. I was then contacted by customer service and found out apparently I've had a credit with BodyCandy that I was unaware of, so I was able to purchase another item.

Date of experience: December 21, 2023
Arkansas
1 review
0 helpful votes
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Paid for quicker shipping, product was late. Then, being naïve, ordered again and AGAIN WAS LATE. Not by like 1 or 2 days. More. Staff was rude and late responses from them.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 21, 2023
Texas
1 review
0 helpful votes
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BodyCandy delivered as promised through the holiday rush. When I reached out, customer service was more than willing and happy to help. My order was promptly expedited and in the air by the following day. They were also gracious enough to upgrade my order to next day shipping free of charge. I received shipping updates every step of the way and was easy to follow. Item showed up as advertised in perfect condition.

Date of experience: December 21, 2023
Ireland
1 review
0 helpful votes
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Easy to shop
December 22, 2023
Updated review

Easy to shop. Easy package tracking. Good delivery service.

Date of experience: December 21, 2023

Good
April 20, 2023
Previous review

Good. No hassle at all.

Date of experience: April 20, 2023
Washington
1 review
0 helpful votes
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Order arrived securely
December 21, 2023

Order arrived securely. Items as described. Nice, smooth.

Date of experience: December 21, 2023
Australia
1 review
0 helpful votes
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Easy shopping no hassles will order again my order was delivered in good time.
Great range of jewellery

Date of experience: December 21, 2023
California
1 review
0 helpful votes
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They are cool for the price
December 21, 2023

They are cool for the price. I hate that they make you have to review though even if you aren't ready to yet. I haven't even used them yet. And making the review have to be at least 50 characters is ridiculous. Probably will NOT be buying from here again just due to this fact

Date of experience: December 21, 2023
Arizona
1 review
0 helpful votes
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Service was fine but my tracking number worked, so I didn't know it was ever even delivered until a week later.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 20, 2023
Arkansas
1 review
0 helpful votes
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The jewlery is pretty and it comes in nice packaging well the belly one did

Date of experience: December 20, 2023
Australia
1 review
0 helpful votes
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Second time I've shopped here and the experience was just as good as the first time

Date of experience: December 20, 2023
Texas
1 review
0 helpful votes
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Very nice experience as always
December 21, 2023

Very nice experience as always. I get all of my things in all of my orders. Body candy never fails to satisfy.

Date of experience: December 20, 2023
Pennsylvania
1 review
0 helpful votes
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Date of experience: December 20, 2023
Minnesota
1 review
0 helpful votes
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Very good
December 21, 2023

Very good. When the shipment was delayed Body Candy followed through with it. I appreciate that.

Date of experience: December 20, 2023
Nevada
1 review
0 helpful votes
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Received my package
December 21, 2023

Received my package. Arrived after a while but none the less received what I ordered. Thanks.

Date of experience: December 20, 2023
Texas
1 review
0 helpful votes
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I love the variety and took a shot on the mystery bag. Overall i am happy with my purchase an will probably buy again. I like suprises.

Date of experience: December 20, 2023
California
1 review
0 helpful votes
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The package came messed up but the jewelry was still intact. It was cute.

Date of experience: December 20, 2023
TT
1 review
0 helpful votes
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I received my order but I got an industrial instead...
January 12, 2024
Updated review

I received my order but I got an industrial instead of my septum retainer.I sent an email to *******@bodycandy.com on Jan 6th about it and Shaun claimed that the retainer would be sent to me but I have received no notification of this since.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 20, 2023

Items were limited, for my criteria but the selection...
June 5, 2022
Previous review

Items were limited, for my criteria but the selection offered was favourable. Prices were great too!

Date of experience: June 5, 2022
Utah
1 review
0 helpful votes
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First time receiving a cheap piece of jewelry from...
January 12, 2024
Updated review

First time receiving a cheap piece of jewelry from body candy

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 20, 2023

Badass items
May 28, 2022
Previous review

Badass items

Date of experience: May 28, 2022
Georgia
1 review
0 helpful votes
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The product was ok, shipping a little slow, but otherwise...
December 20, 2023
Updated review

The product was ok, shipping a little slow, but otherwise good experience

Date of experience: December 20, 2023

Easy peasy
March 16, 2022
Previous review

Easy peasy

Date of experience: March 15, 2022