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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,475
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,622 reviews

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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I would rate this a 5/10 and the reason i say 5 because the shipping was horrible and updating where your package would be was also horrible my package was lost for about 2 days and was delivered LATE but i can say it was delivered correctly nothing harmed, nice and wrapped up and the jewelry was nice

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2023
Pennsylvania
1 review
0 helpful votes
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Date of experience: December 19, 2023
Colorado
1 review
0 helpful votes
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Ships fast and everything that I have bought is exactly what the pictures show.

Date of experience: December 19, 2023
New York
1 review
0 helpful votes
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Always good customer services is always prompt and...
December 20, 2023
Updated review

Always good customer services is always prompt and helpful

Date of experience: December 19, 2023

It's great!
October 26, 2023
Previous review

It's great! Love the products! They are super cute!

Date of experience: October 26, 2023
California
1 review
0 helpful votes
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I didn't need customer service and the jewelry was great.

Date of experience: December 19, 2023
Texas
1 review
0 helpful votes
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Shipping took a bit longer than expected, but I also ordered closer to Black Friday, so it makes sense. Can't complain, got here and I am happy with the product.

Date of experience: December 19, 2023
New York
1 review
0 helpful votes
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I will be ordering again!
December 20, 2023

I will be ordering again! My piercing has not healed yet, but I'm excited to try the belly rings out in 6 months or so. I have ordered from here multiple times and was always impressed! Thank you.

Date of experience: December 19, 2023
Texas
1 review
0 helpful votes
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The products I received were great
January 12, 2024

The products I received were great. I have no complaints on that end. BUT. I ordered two sets of jewelry, and have received about 10 emails alone. I have confirmed that I've received them, I've confirmed the quality, and I keep getting spammed with emails.

BodyCandy attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2023
Nevada
1 review
0 helpful votes
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Very quick shipping and quality items
December 19, 2023

Very quick shipping and quality items.
The jewelry is great for my sensitive ears

Date of experience: December 19, 2023
Missouri
1 review
0 helpful votes
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Great product
December 19, 2023

Great product. Will buy again in the future. Customer support was super helpful with getting a defected item replaced!

Date of experience: December 19, 2023
Wisconsin
1 review
0 helpful votes
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My experience was good but the ring didn't fit my nose so I'll have to order another when I can

Date of experience: December 19, 2023
Alabama
1 review
0 helpful votes
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Both the sets look amazing and are just as described.

Date of experience: December 16, 2023
Virginia
1 review
0 helpful votes
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Great company,great service,and good quality,and fast shipping.

Date of experience: December 16, 2023
California
1 review
0 helpful votes
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Quick delivery, all came as described and all so beautiful

Date of experience: December 16, 2023
Germany
1 review
0 helpful votes
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The helix jewelry is great but the rings for my septum look so cheaply made (clasps that won't open, colour rubbing off, clasps that look like they'll be loose soon. I'd buy helix jewelry again, but nothing for the septum.

Date of experience: December 16, 2023
Oregon
1 review
0 helpful votes
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So much to choose from
December 16, 2023

So much to choose from. I can never find anywhere that sells body jewelry in person and if I do it's always the same ones. Online it's mostly the same ones too. But There's so many unique pieces here to choose from it's great,

Date of experience: December 15, 2023
Canada
1 review
0 helpful votes
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Everything was good, delivered on time and everything was as pictured

Date of experience: December 15, 2023
Washington
1 review
0 helpful votes
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Took a while but it's really cute the butterfly is my fav

Date of experience: December 15, 2023
Washington
1 review
0 helpful votes
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Everything was good quality and size, with the exception of getting a single rainbow clicker instead of a double everything is just as it advertised.

Date of experience: December 15, 2023
California
1 review
0 helpful votes
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Met the free shipping criteria but was still charged...
December 15, 2023
Updated review

Met the free shipping criteria but was still charged shipping

Date of experience: December 14, 2023

Said I had access to free shipping but still charged...
December 27, 2023
Previous review

Said I had access to free shipping but still charged me

Date of experience: December 2, 2023