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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,545 reviews

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Washington
1 review
0 helpful votes
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It's a hit or miss with BodyCandy!
January 16, 2026

Some products are what they say others come looking a little counterfeit, from the photo shown! I have gotten nose rings that could not be opened to use and some to small for my nose in width and length!

Date of experience: January 5, 2026
Chris P. BodyCandy Rep
3 months ago

Thank you for sharing your feedback in your recent review. We’re very sorry for the inconvenience you experienced with your order.

Our customer service team is ready to help. Please contact us at [email protected], and we’ll make sure your concern is addressed promptly.

Canada
1 review
0 helpful votes
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Ordering was easy
January 16, 2026

Ordering was easy. Order took a while but came in time for my daughters birthday. One earring must've fell out of the package. I emailed the company right away. Still haven't received the replacement earring.

Date of experience: January 5, 2026
Chris P. BodyCandy Rep
3 months ago

Thank you so much for your wonderful review! We're truly grateful for your support and thrilled to hear that you had an excellent experience with us. It means a lot to our entire team, and we look forward to serving you again soon!

California
1 review
0 helpful votes
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Overall, I like the look of the two single style hoops. The couple hoop just looks odd how the clasp is attached in the center.

Date of experience: January 5, 2026
Missouri
1 review
0 helpful votes
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Good sales, decent jewelry
January 15, 2026

Some of my gold jewelry rubbed the color off when i put it in, a little concerning so i just stopped wearing it. Otherwise i love the products and affordability.

Date of experience: January 5, 2026
Missouri
1 review
0 helpful votes
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I never received my first order which was originally ordered on December 1st 2025. It is now January 5th and I have received a re-order.

Date of experience: January 5, 2026
Australia
1 review
0 helpful votes
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Goods as described
January 15, 2026

Goods as described. Very long transit time though to Australia. Will buy again but just not if I'm in a hurry to receive my order.

Date of experience: January 5, 2026
Canada
1 review
0 helpful votes
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The package took a long time to be received. When I was told by our post office to pick up my item, I was charged over 15.00 in customs charges for each package. Won't be ordering again.

Date of experience: January 4, 2026
New York
1 review
0 helpful votes
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The company seems great and fast business however I couldn't wear the nose ring I really liked due to the fact that the diamond was too small for the tool or my fingers to get it on. 🥺

Date of experience: January 4, 2026
Chris P. BodyCandy Rep
3 months ago

Thank you so much for your kind words and support! It means a lot to know that your experience was positive, and we're truly grateful for the opportunity to serve you.

Canada
1 review
0 helpful votes
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Out dated
January 15, 2026

In previous years, navigating the website was very easy. But trying to understand the measurements of 5/8,5/16 etc, was pretty confusing. I did find the conversion chart neatly ascending each navigating with corresponding mm size which made it super helpful to understand the sizes I wanted for specific piercings.

Date of experience: January 4, 2026
Texas
1 review
0 helpful votes
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Bodycandy always delivers with the cutest jewelry
January 14, 2026
Updated review

Bodycandy always delivers with the cutest jewelry. Shipping info was easy to access and I got my order in the time I expected.

Date of experience: January 4, 2026

Always cute
December 11, 2025
Previous review

I've ordered with body candy twice and can't wait to get my new jewelry - always cute and always receive my package

Date of experience: December 1, 2025
Minnesota
1 review
0 helpful votes
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I think the overall layout of products with their descriptions can be "very busy" but I ultimately make my way. Maybe make less busy? Thank you!

Date of experience: January 4, 2026

I think the product description can be confusing at times.
January 11, 2026
Previous review

I wear a 16 gauge generally, when I am looking at nose ring/piercings descriptions, the size chart you provide with orders (thank you) may have an 18g but the mm doesn't match up?

Date of experience: December 31, 2025
Michigan
1 review
0 helpful votes
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Shipping took forever and customer service was no help
I understand it was the holidays but the company could at least staff accordingly to keep up with influx of orders. They certainly have it in their budget to advertise online and on TV. As far as support I got a response that my order would be shipped in the order it was received and I couldn't cancel. Unlike other companies that charge your method of payment when the order ships, they charge when it's placed. My order was placed on Dec 2, and it was sent on Dec19. I didn't receive it until dec 22. Tell me how this is 5-7 business days. This is the last time I order from this company. I ended up buying jewelry from Amazon because I planned to wear the jewelry to a holiday party but I wouldn't receive it in time. Also the jewelry is subpar at best, and the Amazon is better.

Date of experience: December 22, 2025
Chris P. BodyCandy Rep
3 months ago

We saw your review and are sorry to hear about your experience. Please email our support team at [email protected], and we’ll work quickly to make things right.

Virginia
1 review
0 helpful votes
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Took a long time to get it but I when I contacted them I got them in no time. Think it was a mailing issue. They issued me an extra pair.

Date of experience: January 4, 2026
Chris P. BodyCandy Rep
3 months ago

Thank you for sharing your positive experience! We're delighted to know our products exceeded your expectations, and we look forward to continuing to provide quality and satisfaction with every purchase. Please don’t hesitate to reach out if you need anything in the future.

Canada
1 review
0 helpful votes
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Shopping was easy
January 14, 2026

Shopping was easy. It did take a super long time to be delivered. There were more fees when it got dropped off that we didn't expect. I was told my shipping would be free but the delivery person said we owed for it. We had to pay taxes and some other fee as well. I will not be ordering again.

Date of experience: January 4, 2026
Chris P. BodyCandy Rep
3 months ago

We noticed that you entered a customer service issue on a product review. We sincerely apologize for any inconvenience!
Please contact customer service at [email protected] for assistance. Thank you!

GB
1 review
0 helpful votes
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Too many emails
January 14, 2026
Updated review

The shop itself is fine and I like it, but I get bombarded with emails constantly and yeah some have good deals on, but I don't need a new discount code every week

Date of experience: January 4, 2026

Good black Friday deals
December 9, 2025
Previous review

Good black Friday deals

Date of experience: November 29, 2025
New Jersey
2 reviews
0 helpful votes
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I love shopping with body candy!
January 14, 2026
Updated review

I love shopping with body candy! All the products are top notch & the prices are fantastic! I highly recommend this sight to all my friends who need body jewelry

Date of experience: January 4, 2026
Chris P. BodyCandy Rep
3 months ago

Thank you so much for your kind words and support! It means a lot to know that your experience was positive, and we're truly grateful for the opportunity to serve you.


Great site, never have any problems with going on &...
January 14, 2022
Previous review

Great site, never have any problems with going on & ordering.

Date of experience: January 14, 2022
Canada
1 review
0 helpful votes
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I'm very happy with the company and customer service. Only disappointment was paying duty and having the products not work out for me.

Date of experience: December 28, 2025
New Jersey
1 review
0 helpful votes
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I was not to satisfied
January 14, 2026

I was not to satisfied. I loved my other ones but they are very pricey for how they are and it took forever for me to receive them in the mail.

Date of experience: January 4, 2026
Chris P. BodyCandy Rep
3 months ago

We noticed that you entered a customer service issue on a product review. We sincerely apologize for any inconvenience!
Please contact customer service at [email protected] for assistance. Thank you!

New Hampshire
1 review
0 helpful votes
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I was very pleased with my order thank you! I will definitely continue to shop with you guys and request others to as well. Love the products!

Date of experience: January 4, 2026
Chris P. BodyCandy Rep
3 months ago

Thank you so much for sharing your enthusiastic feedback! We’re thrilled to hear you had a great experience and really appreciate your support—it motivates us to keep delivering the best. Looking forward to serving you again soon!

Puerto Rico
1 review
0 helpful votes
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I've been a customer since I have piercings… and that's a long time ago! Great prices but I just wish one of the pieces I fell in love that it's a septum would come back, I purchased it like 4 times and never game me allergies.

Date of experience: December 11, 2025
Chris P. BodyCandy Rep
3 months ago

Thank you so much for sharing your positive experience! It’s wonderful to hear you’re happy with what you received, and we truly appreciate your support and kind words. We’re here anytime you need, just stop by!