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SmartCustomer Website Reviews and Complaints
business logo of BodyCandy

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From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,451
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

50,537 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Bad shipping wrong size no returns
January 21, 2026

Bad shipping wrong size no returns unhelpful website had to seach google to find the jewlery i wamted wich was 1 size up in diameter from the one i got last time

Date of experience: January 11, 2026
Chris P. BodyCandy Rep
3 months ago

We noticed your recent review and are so sorry to hear that your experience didn’t go as expected. We truly value your feedback and want to make things right.

Please reach out to our customer service team at [email protected]
So we can personally assist you and help resolve the issue as quickly as possible.

Thank you for giving us the chance to make it up to you.

Illinois
1 review
0 helpful votes
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I was missing items
January 21, 2026

I was missing a nose ring and one of the others I ordered wasn't given to me either but a different nose ring was sent to me. I called and they said they would fix it. It's been weeks with no shipping information nothing has arrived. I ordered the nose rings in November. It's now mid January. So I caved and reordered the nose rings. I just want what I've paid for. Twice. Plus tracking your packages are impossible. I wouldn't recommend this company to anyone after just 3 orders :( I'm extremely disappointed.

Date of experience: January 11, 2026
Chris P. BodyCandy Rep
3 months ago

We noticed your recent review and are so sorry to hear that your experience didn’t go as expected. We truly value your feedback and want to make things right.

Please reach out to our customer service team at [email protected]
So we can personally assist you and help resolve the issue as quickly as possible.

Thank you for giving us the chance to make it up to you.

Ohio
1 review
0 helpful votes
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The first nose ring I got the little thing that you sent me to pull the rhinestone off the horseshoe nose ring flew across my apartment and I had no idea where it went. I messaged somebody they asked if I wanted them to just resend another one or if I wanted to pick something different so I picked something different. It was not in the color that I wanted, which would've been clear. They only had it in pink anyway they still went out of their way to help me.

Date of experience: January 11, 2026
Missouri
1 review
0 helpful votes
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Nice items.
January 20, 2026

Nice items and ok shipping. I have had a few interactions with the customer service but have found you have to keep asking questions until you get the whole answer. You can't stack offers and I don't know why I can't use my credit but will continue to work on it with CS.

Date of experience: January 10, 2026
New Jersey
1 review
0 helpful votes
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Great selection and prices.
January 20, 2026

Great choices. Website needs to be organized better. Couldn't find hoop earrings. Should be a tab for that. Also, there needs to be more hypoallergenic items. I can't wear certain metals. But other than that i like the stud earrings.

Date of experience: January 10, 2026
Chris P. BodyCandy Rep
3 months ago

Thank you so much for sharing your positive experience! It’s wonderful to hear you’re happy with what you received, and we truly appreciate your support and kind words. We’re here anytime you need, just stop by!

Canada
1 review
0 helpful votes
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Jolis et colorés
January 20, 2026

J'aime leurs bijoux parcent qu'ils sont hors de l'ordinaire, des formes et des couleurs que je n'ai pas vu ailleurs. Une de mes commandes ne contient que des bijoux à moins de 2$! Dur à battre!
Cependant, la livraison peut être longue si vous êtes au Québec.

Date of experience: January 9, 2026
Chris P. BodyCandy Rep
3 months ago

Thank you so much for sharing your enthusiastic feedback! We’re thrilled to hear you had a great experience and really appreciate your support—it motivates us to keep delivering the best. Looking forward to serving you again soon!

California
1 review
0 helpful votes
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Cute jewelry and nice prices.
January 19, 2026

My jewelry gave me somewhat of an allergic reaction however that's my fault for buying the wrong type of metal. This place has the cutest piercing jewelry in my opinion so I went back to look for more in the right metal type.

Date of experience: January 9, 2026
New York
1 review
0 helpful votes
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My order took awhile to get and when I did receive it I was missing an item. Customer Service was a bit hard to communicate with but when we connected, they sent my item out with no problems.

Date of experience: January 9, 2026
Finland
1 review
0 helpful votes
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Finding and ordering products is easy
January 19, 2026

My first experience was easy and smooth, although I found it hard to choose just few products amongst all the pretty jewellery

Date of experience: January 9, 2026
New York
1 review
0 helpful votes
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I hate the check out process! I keep getting contacted about my $7.77 credit, but there's NEVER a place to enter it before my order is confirmed! I HATE IT! Apply my credit or CANCEL MY ORDER.

Date of experience: January 8, 2026
Chris P. BodyCandy Rep
3 months ago

We noticed your recent review and are so sorry to hear that your experience didn’t go as expected. We truly value your feedback and want to make things right.

Please reach out to our customer service team at [email protected]
So we can personally assist you and help resolve the issue as quickly as possible.

Thank you for giving us the chance to make it up to you.

Oregon
1 review
0 helpful votes
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You get what you pay for.
January 18, 2026
Updated review

Some products don't come in as they are advertised online. I ordered a white opal belly button ring and when I received it the opal was yellowing.

Date of experience: January 8, 2026

Good timing order arrived when it said it was going...
December 11, 2025
Previous review

Good timing order arrived when it said it was going to be here.

Date of experience: December 1, 2025
Australia
1 review
0 helpful votes
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Absolutely love BodyCandy Jewellery
January 18, 2026

The range is amazing, can't help but make a purchase. The jewellery is top quality, and the prices are not too highly priced. I absolutely recommend BodyCandy.

Date of experience: January 8, 2026
Chris P. BodyCandy Rep
3 months ago

Thank you so much for sharing your experience! We're thrilled to know you’re happy with your purchase and truly appreciate your trust, it means the world to us. Looking forward to serving you again soon!

Georgia
1 review
0 helpful votes
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Good
January 17, 2026

Gooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooood

Date of experience: January 7, 2026
Chris P. BodyCandy Rep
3 months ago

Thank you so much for your wonderful review! We're truly grateful for your support and thrilled to hear that you had an excellent experience with us. It means a lot to our entire team, and we look forward to serving you again soon!

Canada
1 review
0 helpful votes
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Pleased overall
January 17, 2026

Bought earrings years ago and was very pleased with price and quality. Prices are significantly higher than I remember. I did place another order because I know the quality of the products and gems are starting to fall out of earrings so time to freshen up my jewelry.
You won't be disappointed with the quality.

Date of experience: January 7, 2026
Texas
1 review
0 helpful votes
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Fav place to get jewelry
January 17, 2026

I've always shopped at body candy for any of my body jewelry and they're super long lasting and always so so cute, amazing discounts too

Date of experience: January 6, 2026
Chris P. BodyCandy Rep
3 months ago

Thank you so much for your kind words! We’re thrilled to hear you had a great experience, and we truly appreciate your support. We look forward to serving you again soon!

Michigan
1 review
0 helpful votes
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Slow shipping and processing
January 16, 2026

Slow shipping and processing, the VIP package does nothing. If that was them processing my order faster than everyone else's then I'd hate to see how long a regular order takes.

Date of experience: January 6, 2026
Chris P. BodyCandy Rep
3 months ago

We saw your review and are sorry to hear about your experience. Please email our support team at [email protected], and we’ll work quickly to make things right.

Missouri
1 review
0 helpful votes
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If you are like me, a mom that barely gets anything for yourself, do not bother. You have to have a microscope to see the little red and green jewels and not only did my order take forever, but my nose ring looks worse than my old one and feels so cheap, I keep getting poked in the nose. I wish I used my mommy christmas gift on something else :(

Date of experience: January 6, 2026
Chris P. BodyCandy Rep
3 months ago

Thank you for sharing your feedback in your recent review. We’re very sorry for the inconvenience you experienced with your order.

Our customer service team is ready to help. Please contact us at [email protected], and we’ll make sure your concern is addressed promptly.

Georgia
1 review
0 helpful votes
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Only place I buy body jewelry from!
January 16, 2026

Love love love their body jewelry. Only place I will buy from. Just wish there were actual customer pictures to truly gauge what the product will look like before buying.

Date of experience: January 6, 2026
Chris P. BodyCandy Rep
3 months ago

Thank you so much for your kind words! We’re thrilled to hear you had a great experience, and we truly appreciate your support. We look forward to serving you again soon!

Virginia
1 review
0 helpful votes
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Cute options are available
January 16, 2026

Everything came on time and matched the photos. I was very impressed by the quality. No problems with my sensitivity to certain jewelry

Date of experience: January 5, 2026
Chris P. BodyCandy Rep
3 months ago

Thank you so much for your kind words! It’s truly rewarding to hear that you loved your experience, and we’re excited to have the chance to delight you again soon. Your support means a lot to us!

Canada
1 review
0 helpful votes
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Excellent Shop
January 16, 2026

My previous purchase was excellent. Good quality jewelry. A lot of variety. Really good prices. Wish it shipped quicker to Canada though.

Date of experience: January 5, 2026
Chris P. BodyCandy Rep
3 months ago

Thank you so much for sharing your experience! We're thrilled to know you’re happy with your purchase and truly appreciate your trust, it means the world to us. Looking forward to serving you again soon!