Blue NileReviews 83

I purchased an engagement ring from Blue Nile. After looking at the local jewelry shops, I just hadn't found what I wanted. Blue Nile had both the ring and the diamond that fit my budget and her style. She said yes, and continues to stop and stare at it from time to time. Thanks Blue Nile!

I purchased these pearl ear rings for my girlfriend that was about to graduate Nursing School. She loved them! She wanted for Nursing photos and Graduation. She wears them nonstop. Looked at Tiff., these are incredible and flawless, priced much better and still received with a beautiful presentation box. Thanks again!

So disappointed that the item I purchased in April, and now being asked to review, has still not been sent due to further delays!

No solution was offered, or discount to purchase another item, due to delay being "on their suppliers end". I now have to buy another item for my daughter's birthday!

Don't rely on Blue Nile for time sensitive items.

My husband has bee surprising me with Blue Nile diamonds since 2009! I am always so pleased with the quality of the diamonds as well as the settings. I have 4 rings, a pair of studs, hoops and a beautiful pendant. Blue Nile's customer care and service team is top notch too!

I've had my rings appraised for insurance purposes and my appraisals have all come back for a much higher replacement value than we spent.

I will forever refer friends and family to Blue Nile!

I purchased a diamond bracelet for my wife for our anniversary. She loves it. The price was great, the quality is amazing and the jewelry arrived on time, in a plain box. Perfect. I had several friends who used Blue Nile and they told me that the jewelry is terrific. I tried the service and found just what I was looking for on the site. I had a couple of questions and used the chat feature to get my answers. It was really easy and fast. Thank you for amazing jewelry at prices that are much better than the mall stores!

I absolutely love my London Blue Topaz engagement ring - it's a stunning piece that is both elegant and bold. Always get a lot of compliments wearing it ;)

The shopping experience was easy enough, as usual. Unfortunately, the emeralds in the earrings I purchased were not as green as the image shown which was what you'd expect when you think of emerald green. Instead, they are a shade or two lighter, milkier if you will. And these were NOT cheap! My wife says she likes them but she's also a very polite person. I'd be lying if said I wasn't disappointed.

Have purchased several items. Always happy with them. Blue Nile repairs also if one happens to need this service. Recently bought myself a beautiful bracelet and have had many compliments always recommend blue nile.

Purchased a London Blue Topaz ring for my wife. The size of the stone was substantial and color of the stone was the same as in the picture. Been shopping with blue nile for almost 20 years now. Never been disapointed in a purchase. Customer service has always been great and shipping always on time or earlier than expected.

I enjoyed the process of finding the exact 3CT (6CTW) earrings I wanted on BN. There were plenty to choose from in a variety of prices, cut, clarity, color. My only issue with the shopping and choosing process was that many pairs of earrings did not have photos of both stones that I could look at to see the effect of the color or flaws on the overall look of the stone. I loved being able to set the color cut, clarity etc and then choose from my exact criteria. Shipping was fast and secure so no issues there. I called to get a question answered and found the CS person helpful and responsive.

My main complaint keeping this from a 5 star experience is that the earring backs I received are cheap and small. The earring I purchased are over 9mm in diameter and over 3CT each. This is a heavy stone and the earring back should be able to support it in an upright position on the ear lobe. The backs I received were about 4 mm in diameter and are unable to hold the earring upright on my ear. I have previously had 2CT diamond stud earrings and they had a back almost as wide as the diameter of the stone itself. They securely held the stone upright perfectly. Cheaping out on the backs for relatively expensive diamond studs was s surprising misstep for a jeweler who presumably sells a lot of diamond stud earrings.

Robert was such an amazing help in trying to find the perfect diamond for our setting. It's lovely and we are very happy. I actually would never think of buying another diamond from any place but from blue Nile

While pretty, they were hard to get on and closing was not great. Sadly, I have already lost one within three weeks of wearing them so I cannot recommend these. Also, did not realize how small they were. I bought them for $500 plus. I tried uploading photos but was unable to do so.

WOW doesn't even describe how beautiful my dainty cut-out cross necklace looks. It is absolutely perfect; the disc size, the chain length, weight and clasp. The attention to detail and quality of material is 5-star! Blue Nile is my new go-to jeweler.

The 7 mm earrings I purchased from Blue Nile were beautiful! However, they are nearly colorless; they could easily be mistaken for large-ish diamonds. When I contacted customer service, they explained that this was the natural appearance of the stone, so against pale skin, they will appear colorless.

I had asked for an exchange, which was handled through "jewelry repair" processes. When it was determined this was the deepest color of aquamarine available in that size in their stock, they returned the earrings to me... but without the presentation case (only in jewelry repair case, an ugly plastic thing.) So I had to call and ask for another presentation box. This arrived promptly, but I missed the opportunity to present the earrings on my daughter's birthday (even though I had ordered them originally a month before the Big Day.)

So, just be aware that the natural color of this stone is VERY pale blue, which isn't very visible against pale skin.

Overall, I love Blue Nileand would do business with them again for any similar purchase.

What ever you do don't ever trust Blue Nile with a time sensitive important event! They completely will fail you! I paid for a custom ring for my 25th Anniversary and it arrived a week late and Blue Nile DIDN'T CARE AT ALL! This was not my first purchase from them, but it will be my last! Don't make the same mistake!

To give you a big picture of this company, they should be THE MODEL TEMPLATE on how any and every company should be run. I have bought a few smaller items from them, then bought an engagement ring and just recently a wedding ring. The customer service is OFF the charts fantastic, they answer the phone, they take care of whatever you need, so refreshing. Now the Product, I originally was working with a jeweler a friend referred to me, I showed her the ring specs and price I was looking at from BN and she said I cant touch that for price and in that quality spec range. She said I recommend you buy that ring from them, they are reputable and have so much buying power they can afford to offer these deals. Mind you this was a competitor. So needless to say we are so happy with our purchase and BN! A++++++++++++++++++ 10 stars!

I purchased this as a gift for my daughter. A month into wearing the chain gave out and she almost lost the pendant. I am shocked at such low quality. For the price, this is unacceptable
Awaiting a response from Blue Nile.