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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
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I get lots of references to web addresses but not much actual help.
Bluehost Support was always great and I admire that! But the changes for the subscriptions announced by Management was really a hassle to us developers, I had to migrate 15 websites (2 weeks of work) and keep only 10 for my unlimited web pro subscription that I thought it would never change on renewal! I still need to migrate more websites to achieve the terms requirement of 200,000 inodes/files on server! Hope this strategy doesn't shake the company foundation because it might cause customers to halt their accounts and move to competitors. I believe in Bluehost but please keep in mind and heart your Customers.
Domain registration issues have plagued our experience with bluehost over the past 3 months. We are taking our business elsewhere.
The lack of support with our site being down and our domain DNS records (on ALL of our domains) has been horrible. Our livelihood is from our website and being told from Bluehost that it will likely have to wait until Monday. Horrible. 5Q Central and Movement Leaders Collective has been with Bluehost for over a decade. That might be changing.
My food blog was hacked. No help from you to look at my site and give help or advice except to sign up with SiteLock. I talked to your support people several times. Poor English was not a help.
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Rep was great. Using DTMF on my cell phone did not transmit the tones to your site so I could not process in the original manner
Something drastically changed in October 2023. The site is so inconsistent in stability and reliability.
I'm a beginner but everything has been smooth so far.
You didn't help me when I told you That it wasn't working and even when I got a response, you admitted it the blueprints I was trying to use were broken but didn't help me use them. Also, wordPress is Utterly awful. And overcomplicated Use something else.
Long time customer who dislikes the services/support with a passion
Many things annoy me about your systems and user experience.
I hate the login user id vs username are different, I don't understand the domain transfer and why I was charged for something that occur
It is not the easiest thing to find a service and work out how to cancel it and the billing is confusing it is is not clear how each of the multiple 'card's pay for services
Connectivity issues and poor staff customer service.
It's been a lot of fun putting my site together, although I know I need to make lots of improvements. I look forward to much more to come.
Everything is working fine. Staff is very helpful.
I am trying to figure out how to have my email sent both to my computer and to my android phone
The website is great but every time I login it keeps asking me to add a new service, and the option to decline is very small text. I can see many people getting confused by this.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members