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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Customer service has been terrible. It used to be great, which is why we migrated from GoDaddy but lately it seems I'm more an expert at email and hosting than most of the reps we get connected with.
Too early to elaborate! However. I am still working on my website, but love it so far 😊
As an unfunded nonprofit (goal to provide fresh insights and solutions for difficult social issues in the uSA) it has take years to reach goals. But was grateful for the help on that day. Thank you.
Thank you. It has been fairly user friendly and always appreciate the Chat feature when I need help.
It's very difficult to update credit card information. You have update each domain one by one. Then half way through, it stops letting you update the payment method for no apparent reason.
Getting started was very easy and smooth. I was interrupted at the beginning of building my site and had to sign out. When I signed back in later, I had a hard time getting to the editing section to continue setting up my website. I'm not as tech savvy as I used to be so that's on me but it might be easier for other not so tech savvy people if there was a link to go back to the beginning of website set up. Other than my lack of knowledge, bluehost is a very good place to host my website. Thank you.
The website makes things that I used to know how to find much more difficult to locate
Not easy for a true beginner to figure out. Frustrating.
Clunky interface keeps trying to sell me products I don't want
In my opinion the plans are very expensive.
The support must be better, sometimes it have some delay to answear, but when we delay to answer it close the chat.
It's good, especially their customer online services.
New layout of site not as user-friendly; have to search to get to file manager
The homepage is quite confusing. I much prefer how it used to look in the past.
Have been unable to move a domain to Shopify despite repeated attempts.
Frustrating time getting a staging site created (manually by support agents) and now pushed to production (also manually by agents). It turns out I was hitting a storage quota limit preventing the push, but now that that has been resolved, I'm still working through one problem after another, with each agent making some progress but also pretty motivated to get off the chat within 5 minutes. Somebody is pushing the wrong metrics for support agents...
Days if dealing with the same issue and it's unresolved. Bluehost keeps telling Mr to check back in 2 hours & etc but still no progress. Absolutely horrible!
I like it. Smooth experience but you need to add another login verifying method besides text messages. Please.
Multiple times with chat service and things just keep going no were or gets worse.
I just logged in. Why are you interrupting me to ask for feedback?
Overall great hosting tool! Seeing an ad every time I log in to the platform is really annoying.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members