BluehostReviews 21,469

Frustrating to get things processed. And there are errors on the way which requires phone calls. People are professional and nice. However, there was only one person out of five that seemed to know how to address issue.

The layout is extremely confusing. Maybe this isn't the fault of Bluehost, but rather of my own lack of technical skills. I was hoping to get a blog up and running before now but that proved to be much more challenging.

Whenever I have a question, I'm given links to articles. There is never a direct question from whoever is in the chat. It's very impersonal.

I have been asking for help to set up my email hosting on blue host. It has now been a couple weeks and my email still doesn't work. I expected that a service that encourages people to use their hosting would be capable of assisting me but so far NOBODY HAS HELPED ME and my business is suffering as a result.

The support system is way worse than before. Also, you charge random large amounts. You will end up losing customers like this...

The website is a little more confusing to use than other products like GoDaddy or SquareSpace. A mentor I am working with recommends Bluehost so I will continue hopeful, it will get easier over time.

Customer service isn't very good anymore. I've had issues with my websites having critical errors suddenly and it takes a long time to get help.

Sent a notice that my account was going to be deactivated and needed to be renewed. But had already done so and paid additionally for years I didn't need. Sneaky.

Very poor response from the support teams and takes weeks to months to resolve a single case.

It is both over whelming and too simple. I know what I want to do, I just can't figure out how you think, so I can do it. And I really do not want to get into yet another subscription service for your peeps to do it for me.

Since my malware incident, I have not received back continued messages from either the Security Sales representative. Nor have I received an acknowledgment or any message back from the two tickets I recently placed into Professional Services. The site lock team has been very helpful however.

Talked with three techs online clear up my hacked web page. LEAD- ******* ticket for willieoteri.com No help at all. Web page is still messed up.

My site for phished and shut down. Getting help for this has been difficult. I'm basically on my own trying to figure this out. Is your hosting site not secure? Why am I not offered assistance in cases like this when the phish attack was not my fault? Or at the very least a support person I can call who can help me go in and help me fix the problem.