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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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I have had great difficulty trying to get website up
Nonintuitive interface and customer service not giving consistent instructions when creating site changes
Too much downtime and changes to site usually break something rather than fix it
I have had issues with this account since the beginning. First it was finding support for the website- every time I needed help- I was referred to the site building department. I understand if I needed someone to build/design, I'm asking why the templates provided are not working on my site that you provide. Then the annual billing, every year around this time, my email and website stop working for 2-4 days. Every year, its currently not working and when I called in the lady got frustrated that I needed further explanation of DNC and why if my account is set to renew in July would my site be down in March. As it has done every YEAR! Now I'm waited for my site to be up so that I can continue business- telling clients 'I don't know why i'm not receiving your email.' WHEN IN ACTUALITY MY HOSTING COMPANY NEEDS TO 'FLIP A SWITCH' OR 'DIG DEEPER INTO MY ACCOUNT' OR 'ITS BECAUSE YOUR TOKEN IS DIFFERENT THAN PROVIDED' OR 'DNC' OR 'ANNUAL MAINTENANCE'
That site protection pop up is incredibly annoying. It makes me mad every time I see it and have to scroll down to click past it.
Have tried multiple times to renew the domain but staff and I are unable to do so
My website is not live. How can i get help for this?
User friendly for someone even without much IT experience
All the non wordpress sites I created used to work and they all can't display the sites.
Not happy about email account management for specific sites and how I even do it efficiently
1 it happened many times that my websites down/can be edited, due to reasons from the Bluehost operation system.
2. many times the consultant provide wrong answar, e.g.:the BWB is replaced by Wordpress, BWB doesn't work any more.
You have pulled down my site without any notification which affected our business negatively!
Very bad service. I complain about my email not receive already one month but not solution until now.really I very disappointed
Bluehost's front page need to have a new to building a website option that explains what is need to start a new website. Example, one would need a domain, internet hosting and so fort, in a lingo that's somewhat defined. I opened my hosting account a month after acquiring my domain, sought for a place to start designing website because I didn't know they were different things.
WordPress has been difficult to navigate. Too many options. It would be better if there's an interactive wizard.
Technical support is very slow and non responsive.
Technical support is very slow and non responsive.
Had to give up to save my sanity. After weeks of circles could not get a misconfigured DNS subdomain removed. Escalated support is email only and typically was 1-2 day response repeatedly saying it was fixed, when it never was. Lots of apologies but still not fixed. In the end I gave up. There was no way to properly escalate and get the problem fixed even though the problem was clear.
Always issues, takes multiple times and days and agents to resolve.
I keep getting an Ad when I log in, but I've already declined. Yet the Ad keeps popping up for some reason. Please make it go away, as a paid customer I should not have to see the same Ad more than once.
Can you please tell me why I cannot get to my Dashboard without all your annoying requests for more money!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members