BluehostReviews 21,469

The plan I selected included one free website migration. After 5 hours on the phone with 4 different BlueHost technicians, I was told that if I wanted help migrating my site, the fees were START at $149. I changed from GoDaddy just for this reason. I am in the process of rebuilding my site without the promised assistance.

Unfortunately a zero rating is not possible. Overloaded servers. Customer service that is basically 'we haven't a clue when our services or your webstie will next work' -- how would you rate this?!

Great, great, great customer service. The problems are all resolved. Thanks for your help

I started with building a simple website for myself. It was so easy, I decided building websites is my new passion. I have six sites now.

Excellent customer service and products. Very helpful in solving my issue.

I can't seem to get any of the domains to work through what I'm trying to do. I've tried transferring the domain. I've tried redirecting the domain. I just cannot get it to host the websites that I create to end up deleting websites. I continuously have a message from cloudflare saying that they can get the info from cloudflare to bluehost. The support every time I talk to somebody always sound like they're incredibly pissed off and they don't wanna deal with whatever it is I'm trying to deal with. Fact is I don't want to deal with it. But that's why I'm calling support. And then also I don't know if I just don't articulate what I'm trying to say or or achieve appropriately or clearly enough, because it always seems like they have no idea what I am talking about. AnyWho maybe one day I'll get my website up and rolling and finally making money probably a lot going through someone else though because it just seems like I'm having nothing but problems with blue host.

The respond time is very poor and problems in start

1. I've never felt so frustrated in my life. I've paid for website builder pro which includes woocommerce but already have a domain with Godaddy. There should be a clear step by step process, beginning at the beginning, to help you set up domain assignation or transfer, website, store and the free plugins that are part of the plan. Yes, there are informative help pages but you don't know which to read or what sequence to read them in and go round in circles trying to find the first step in the process.
2. If you're a novice at setting up a website, it's difficult to understand the interface between the website builder and the wordpress dashboard and how and when to use each of them in the set up process.
3. All of the different Bluehost names for plans are hugely confusing. I have 'website builder pro' but there's also 'website builder' and other plans with 'pro ' in the title so I'm very confused about pricing.
4. Pricing is in dollars, not pounds sterling, despite Bluehost being more than happy to take my pounds sterling in payment. I now have no idea how I even found the price in pounds in the first place.
5. I'm wondering if I should transfer my domain to Bluehost rather than assign it but have no idea how much it will cost compared to my plan with Godaddy. This is the same for 365 email essentials. Prices are all in dollars.
6. In my first week of set up, the web servers went down for at least 8 hours and I couldn't even log in. I gave up after 8 hours so they could have been down longer.
7. When buying Bluehost, I didn't realise there are only servers in the US, so if they go down, there are no backups. I'm also concerned about the impact this will have on my site speed when (and if) I eventually do get a website up and running.
If I could have given zero stars, I would have done.