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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Portugal
1 review
0 helpful votes
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Super happy with the service!
May 17, 2022

Super happy with the service! Highly recommend it.

Date of experience: May 17, 2022
California
2 reviews
0 helpful votes
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I can't find anything...
June 16, 2022

I can't find anything... where the hell are all my domains.,, I just want to pay my bill and update my credit card

Date of experience: May 17, 2022
Jordan
1 review
0 helpful votes
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The duration of my experience with Bluehost is almost two years now
It is very frustrating that I faced many problems and difficulties during my time with Bluehost and many things that I am not aware of at all, but Bluehost was not the reason for everything I went through, it was because I am a beginner with no experience.
What I specifically want to say is that what has made me happy and encouraged me to continue until this moment is the efficiency of the customer support service at Bluehost after my first contact with them, as I found their customer support service very responsive and after telling them about my errors they fixed all of them immediately, well of course not that It is the reason why I continue with them so far. It is very obvious that you will find a lot of customer support services in many companies that are quick to respond and fix errors, But you will not find many of them that teach you, tell you what to do, warn you, advise you and guide you in the right steps from zero to professionalism.
I thank Bluehost so much because of them I have a very excellent experience

Date of experience: May 17, 2022
Florida
1 review
0 helpful votes
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I have very little traffic, and I use my Bluehost as a personal site that I would not just wipe and start over, and for a couple of email accounts.
My WP install times out, (HTTP(s)) curl (getting updates) and is just so slow it almost not useable.

Date of experience: May 17, 2022
Indiana
1 review
0 helpful votes
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I am unable to edit the one and only website that I pay bluehost to host. I tried Chat help yesterday and the helper disconnected without solving the issue.

Date of experience: May 17, 2022
Utah
1 review
0 helpful votes
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It would be so much better if people could talk to real people on the phone who understood your program.

Date of experience: May 17, 2022
Ohio
1 review
0 helpful votes
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This was supposed to be an easy step by step guide. But 9 hours into it I can't get my blog to show up on my page and the blog is the whole reason I'm doing this page. I would also love to import a free layout from Wordpress - as that is my first choice - but I can't. I also can't seem to purchase a different layout from Bluehost because it won't let me check out. I've watched several YouTube tutorials but I get to a certain point following along and their screen and menus start to look different from mine and I can't find the menus the tutorials are telling me to click on. I'm so discouraged right now!

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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Easy to use
May 17, 2022

Easy to use. A lot of great features and tools available.

Date of experience: May 17, 2022
New York
1 review
0 helpful votes
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So many issues with the server hosting and its impossible to get any help besides from junior technical staff that cant really answer any questions or provide help beyond asking you to try things you already have tried.

Date of experience: May 17, 2022
Nepal
1 review
0 helpful votes
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Everything is so far so good
May 17, 2022

Everything is so far so good. Support team are also very helpful.

Date of experience: May 17, 2022
Australia
1 review
0 helpful votes
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Because I'm not a computer type I do find it all a bit overwhelming. I don't think my issues are really an indication of your service.

Date of experience: May 17, 2022
Reputation T. — Bluehost Rep
over a year old

Hi Leonie,

Feel free to give our support team a call. They would be more than happy to answer any questions you have!

Marissa
Customer Advocate at Bluehost

Australia
1 review
0 helpful votes
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Really like bluehost
May 17, 2022

Really like bluehost. I don't actually have much to compare it to, and i`m just getting started. I'm slowly learning more features. Can't wait to use them all. I would really appreciate some tutorial videos on how to use all the features such as the mySQL DB, webDAV. All the more advanced stuff. The support is always excellent as well.

Date of experience: May 17, 2022
Reputation T. — Bluehost Rep
over a year old

Hi Sid,

Thank you for the kind review and the feedback!

Marissa
Customer Advocate at Bluehost

Montenegro
1 review
0 helpful votes
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Correct and dedicated team of experts who are glass at the service, individuals from the team we contacted very professional. Need to improve the servers and saturation they offer for viruses and spam filters.

Date of experience: May 17, 2022
Reputation T. — Bluehost Rep
over a year old

Hi Bojan,

Thank you for being apart of the Bluehost community!

Marissa
Customer Advocate at Bluehost

California
1 review
0 helpful votes
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Reliability and uptime have been an issue. Performance has been slow and our clients are unhappy.

Date of experience: May 17, 2022
Reputation T. — Bluehost Rep
over a year old

Hi Rob,

Oh no! We would be happy to look into this and see what we can do to help you out. Please give our support team a call sow e can do just that. Thank you for your feedback.

Marissa
Customer Advocate at Bluehost

Florida
1 review
0 helpful votes
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The server issues and outages over the last week have been a major negative impact on my business

Date of experience: May 17, 2022
Reputation T. — Bluehost Rep
over a year old

Hi Keith,

I apologize for the inconvenience this has caused you and your business. Unfortunately we had a known issue going on that has since been resolved. Thank you for bringing this to our attention.

Marissa
Customer Advocate at Bluehost

Florida
1 review
0 helpful votes
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There are no long wait times and the tech support people are always helpful and kind.

Date of experience: May 17, 2022
Reputation T. — Bluehost Rep
over a year old

Hi James,

Thank you for being apart of the Bluehost community!

Marissa
Customer Advocate at Bluehost

Canada
1 review
0 helpful votes
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The email service is less than desirable, my company has not had email for 3 days now! Your customer service is terrible as well, I have waited more than an hour to speak to someone. Once connected they could barely understand or speak English. This is a joke

Date of experience: May 17, 2022
Reputation T. — Bluehost Rep
over a year old

Hi Brian,

I am sorry to hear you ran into this problem. I checked the notes on your account and it appears this issue has been resolved. Please do not hesitate to reach out to our support team if this issue persists. Thank you for bringing this to our attention.

Marissa
Customer Advocate at Bluehost

New Jersey
1 review
0 helpful votes
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As a first timer using this, I've been very happy with the service.

Date of experience: May 17, 2022
Reputation T. — Bluehost Rep
over a year old

Hi Kelly,

Thank you for being apart of the Bluehost community!

Marissa
Customer Advocate at Bluehost

GB
1 review
0 helpful votes
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I was locked out of my website yesterday by a message from Cloud Flare, whom I'd never heard of until then. It said 'Error 522 occurs on Cloud Flare'. Nothing I knew how to do helped and I had to give up.

Date of experience: May 17, 2022
Reputation T. — Bluehost Rep
over a year old

Hi Derek,

Oh no! I just took a look at your website and it appears to be up and running. If this problem persists please give our support team a call so we can help. Thank you for letting us know!

Marissa
Customer Advocate at Bluehost

Portugal
1 review
0 helpful votes
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The word "Home" is in large type on the home page. Any way to get rid of it?

Date of experience: May 17, 2022
Reputation T. — Bluehost Rep
over a year old

Hi Christopher,

Please don't hesitate to give our support team a call. They would be more than happy to help!

Marissa
Customer Advocate at Bluehost