On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I contacted Bluehost chat support recently, and was pleased with the interaction. I was connected with an agent quickly, and they answered my question with friendly professionalism.
I spent a long while on the phone Sunday to get my website name changed and get https on it and it still isn't working 2 days later.
Can't always get into my email. My blog photos were down yesterday. Can't always lot into my wordpress through blue host
So far my experience has been so much better than GoDaddy. Thank you!
Too many issues with support staff lying and trying to force me to change nameservers to blue when it is not required to assign domains
I cannot get rogue domains off of my account. I've spoken to customer service 3 times, it has now been escalated and still the domains remain.
Bad costumer service. I was trying to contact you for hours and no one seems to answer my message.
Problem to use website builder 5 times starting from scratch, cannot finish the process blocking at the last step
Cannot connect through domain name or email adress but only by signing in with google
I was told that I would get my website cost waved. Customer service has never been consistent. I received the wrong information from customer service representatives frequently and it impacts my site.
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
I have typed information in but I don't see the information on my site.
Having too many problems and not enough support to resolve my issues. Looking at moving away now.
The Bluehost builder was really hard to work with starting out. Also, my site has been down a lot lately or it takes really long to load sometimes. Sometimes I can't log in. Customer service has been really good so far though.
Everything is horribly slow since I moved/upgraded. It needs to be fixed, my developers are getting bogged down w/ simple changes. If not, we will find another host.
My site divinecode. Page has been offline and non-responsive an excessive amount since May 12,2022 (at least). It was offline just now when I checked.
I am having an issue with getting to the "edit site builder" for the last week.
So far so good. Just a bit slow at times considering I have a quick internet connection,
I have very good experience because of customer support
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members