BluehostReviews 21,469

This is my first time using Bluehost and Wordpress. Thus far, the experience has been great, and the learning curve has been good.

Every time I go to work on my site it takes me an hour just to get logged in. By the time I am logged in I don't have time to work on my site! Super frustrating! This time I tried resetting my password, got no emails for reset. Did the chat, they unlocked my login then sent reset emails. Still didn't get any email resets. Tried resetting myself again after having had it unlocked by the chat person. Tried twice on the second attempt it gave me the option of phone text and that worked. Frustrating!

Very poor knwoledge of support techs. One of them even tried to add a cname on the wrong domain. As soon as I told him that I did not was comfortable with that situation, did not even sent a support review rating. And still have not been able to add a CNAME because bluehost nameservers are not working propperly. Really terrible customer and tech service

Customer service quality has decreased in the last 2 years.

I purchased 3 domain names. I set one up as a website. I was not able to get the matching name for my Etsy store so I want to redirect the matching domain name I purchased to my website. The knowledge base says it can be done. The Customer Service Rep says it can't be done without spending $300 additional dollars. This seems wrong since it appears to be a free service on other domain provider sites.

With clear instruction and support I'm able to have my website online and keep updating it.

I was assured that I wasn't doubly billed, which proved to be correct when the dust settled.

I'm getting used to it, but it's been rough. I spent too much money on support and it wasn't very helpful. I've gone elsewhere spent less and got way more.

Your site is getting slower and more complicated. Terrible over the years, getting worse and worse

Paid for migration process has been a nightmare. Nearly 2 months and still not done. Support has been slow, lacking and requiring me to put in much time, effort, energy and resources despite me paying for it.

It won't let me request to transfer a domain from someone's account - they informed me that it was possible, but it doesn't work for some reason - is this a bug?

TBH I barely scratch the surface of what's available on the site, but for my simple needs it has always been easy to navigate. My previous site was a rudimentary site I built with html and it was easy to manage through the Bluehost interface. My current site's Wordpress and it's such a pain, I'm going to opt for a simpler more robust platform for the next iteration. I put this one together initially through the BlueSky subscription and they were very helpful although I've been managing it myself for the past couple of years and the experience has been frustrating. I rarely have cause to ask support of Bluehost but when I do, support has consistently been readily available. As a host I have always found them to be accessible and available and for so long as I require a website as part of my profession I expect to remain with them.

Bluehost uptime is 5 stars but need to be able to submit tickets when help is needed in additional to phone and chat.