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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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I can't login to webmail and tech support is not helpful. Email has been down for almost 2 hrs for all users and tech support is telling me to clear the cache
Repulsive LACK of transparency on pricing. Non-Navigable administrative interface (with clear intention to upsale).
As a novice, it is difficult to understand all the different options on each screen. I will need to study further just how to even get my site up and running before renewal due in July. Otherwise, I will be canceling and attempt a different route.
It is said to be easy, but it is really complicated.
1. I got into a 3-year contract when subdomains where still part of my package. You changed it unilaterally. That's not a trustworthy way of doing business.
2. Some of the times I needed help, the support was trying to get me off the chat/call as fast as possible, and/or where giving me the wrong (outdated) information. I didn't feel helped, I felt constantly sold-to, and on one occasion my webpage even got re-set to a different framework.
Not sure this is what I'm looking for. Layout is more restrictive than I'd like and I can't afford the cost of help.
Signed up with Bluehost through an affiliate. Affiliate made it sound super easy to start your own site. Found out afterwards, the information she was providing was very outdated (4 to 5 year old information) which left us, inexperienced newbies, stranded. When asked the affiliate how to fix an issue or how to do it, we were told, "oh, you must be doing something wrong" and did not provide any further information. Was informed by Bluehost that they update their site/information every couple of months. We are very upset as we feel we were scammed by the affiliate just so she can get paid. Now, we are required to pay a fee to Bluehost, to receive guidance on how to set up the site. Which we think is very unfair. Bluehost needs to be made aware that their affiliates are scamming people.
There are sudden changes to login and account names. This is confusing. Some random username now applies to my account an Alpha numeric eight diget usernem.
It is too soon to rate my experience I'm not sure I was able to reach the correct domain
Having difficulty accessing email. I was a computer programmer and Sharepoint developer. I have problems with updating my webpage. Actuarlly it's so bad that I have disabled it.
Too Slow while navigating, added unnecessary pages
Having connections issues on Bluehost. Keep getting messages that it is having difficulty accessing my dashboard. Logging in and out to update
You destroyed my site and I lost four years of effort because of your sleepy support team
We run into a problem with some of the domains after 6 days of talking to support daily nobody was able to help and fix the problem.
They told my issue will be fixed in 20 mins and its almost 20 hours still not fixed :(
I have not been able to access my control panel for more than 1 week, this is the day I can access to make modifications because they have not given me access. I'm still waiting for a response, the Ticket number is #E-*******
The new steps to log in is absolutely tedious. And to have an ad pop up before the log in? After I already pay a lot of money for this service is not what I've paid for. I want to log in quick, easy and safely. I don't need to have advertisement shoved in my face. Quite frankly I've been looking elsewhere last few months and have really wanted to quit your service altogether...not happy customer.
Customer service quality has dropped recently. Slower and not as hepful if i am honest from wheni started using the service
Just trying to see what exactly is scheduled for deletion
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members