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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Not good right now. Still have a problem they can't fix.
I'm sure it'll get better with time and practice. I find that it can be confusing to integrate all the options
Things that are simple your help desk team isn't solving like forcing SSL on my site. My clients can't use their site for weeks and still no solution.
I've been trying to create a second email address and it always says complete, but never actually makes one.
It was very difficult to navigate a change of password.
Had to call in 3 times about email and the representatives were kind but it took 3 times to get it right.
Not too please with the assistance offered by this company.
Overall... 'Trouble', in one way or another. Customer service generally polite, friendly and try to help. But I have not had the smooth, trouble-free experience I expected when I signed up to Bluehost.
Forced to create a pin with a default character count disallows me to use a common pin I like to use across the board thereby I forget and have to go thru hell getting access to what you claim is "MY account"
I am done with all these online account barriers I cannot control because it is a headache and takes up my personal time to appease your rule.
The mess that Bluehost created on the backend where I have 45+ user accounts and have to individually update them, or individually merge them, and individually change credit card details.
Out of necessity. But I am moving all my domains away during 2024, so this will gradually become less frequent.
Great experience, very well done all around. Thanks for your help. Cheers.
Bluehost has gone downhill, the pricing isnt competitive, the experience is clunky, the customer support is dissapointing, ive already moved a lot of my stuff to other hosts
The bluehost landing page is basically always malfunctioning. Whenever I try to log in to my site, I have to wade through ten minutes of Bluehost problems that aren't the fault of my WordPress site.
It's been a pretty cool experience and easy to use.
The landing page for logging in sucks... there isn't an easy way to get to c panel. I have to click around to get to editing websites... and I cant use semrush's bot to analyze my site... which means I will be moving my websites off of bluehost so I guess you can say the rest is mute... continue to screw your customers
I need help fixing things and the chat is not helpful
It is very difficult to change primary user and email addresses.
The agent was very patient and helped me resolve the issue I had called about. It was to delete 2 of the 3 websites that were in my account.
All components functioning as needed. Site performance is good. The only time the site went down, getting support on the line was fast and their fix fast and successful. Wordpress automated installation and good site building support made first time website site creation pretty smooth.
Everyone I have chatted with seems to know what he is talking about. So thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members