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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Nevada
1 review
0 helpful votes
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It has been a very good experience. Just wish it was a little easier.

Date of experience: May 19, 2022
New York
1 review
0 helpful votes
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Takes too much time to understand how to accomplish simple things. In all fairness, it's probably my lack of computer skills. For example, to date, I'm not sure how to add my credential at the end of each email. I'm typing it in manually with each email.

Date of experience: May 19, 2022
Oklahoma
1 review
0 helpful votes
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Very intuitive and easy to navigate. I am not an IT person so that really helps!

Date of experience: May 19, 2022
Belgium
1 review
0 helpful votes
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I have 10 days since I waited to install a wordpress software in the former blue and nothing works in vain

Date of experience: May 19, 2022
Colorado
1 review
0 helpful votes
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Great way for a novice (with reasonable effort) to establish a web presence. I have been completely satisfied with my experience over the past 2 years.

Date of experience: May 19, 2022
Mexico
1 review
0 helpful votes
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I think the backend and the way the system is managed have improved a lot, some changes were very significant but it is part of improving, thanks

Date of experience: May 19, 2022
New Jersey
1 review
0 helpful votes
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Happy as long as the hardware infrastructure keeps working.

Date of experience: May 19, 2022
New York
1 review
0 helpful votes
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I am conserved to give anything, anyone 5 stars. 4 Stars = very good. The only complain: I wish I can highlight the particular block, highlight it and kept highlighted when switch to code. Also a customized short code menu, it's smart enough to top most recent used short code, but I want a my own priority menu.

Date of experience: May 19, 2022
Canada
1 review
0 helpful votes
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I find our websites are very slow compared to your hosting competitors. I'm pretty frustrated about this but I don't have the time at present to switch to a competitor, not to mention I recently updated and the there have been no improvements in responsiveness even thour it specifically mentionjs that the upgrade would result in a faster site.

Date of experience: May 19, 2022
Missouri
2 reviews
0 helpful votes
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Finding my payment methods is not easy. I'm trying to verify my credit card is up to date

Date of experience: May 19, 2022
India
1 review
0 helpful votes
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Love it!
May 19, 2022

Love it! It's a robust platform that assists me in creating webpages and hosting them easily and efficiently.

Date of experience: May 19, 2022
Florida
1 review
0 helpful votes
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I have been hacked for the last several months and senders to *******@d4eo.com receive NON DELIVERY MESSAGES. The hacker has demanded $1750 in bitcoin.
Bank of America, Chase Bank and Fidelity all claim that *******@d4eo.com is not a working email address.
I can not receive emails to *******@d4eo.com on my iPhone or iPad as Apple *******@d4eo.com is a hacked domain.

I have brought these problems to Blue Host for months and the problems have not been solved.

Date of experience: May 19, 2022
Canada
1 review
0 helpful votes
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Great service
May 19, 2022

Easy & Quick to setup. Very happy with the service acquired

Date of experience: May 19, 2022
Missouri
1 review
0 helpful votes
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The email said I could cancel by logging in to my account, which I thought I closed two years ago. Now you're telling me you're going to automatically bill me for $360? And where does it tell me I can cancel? This is an example of a terrible website, so why would I want to use your service?

Date of experience: May 19, 2022
North Carolina
1 review
0 helpful votes
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The general lag time and recent sustained outage was beyond frustrating.

Date of experience: May 19, 2022
Texas
1 review
0 helpful votes
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I am good with the hosting and everything. What I hate is how you sell my info if I don't get all the add on privacy stuff and I get 5 or 6 phone calls a day. That's a load of crap! All these companies are the same. If you say you don't do that you are full of $#*!!

Date of experience: May 19, 2022
Georgia
1 review
0 helpful votes
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Great customer service
May 19, 2022

Great customer service. Always get my questions answered.

Date of experience: May 19, 2022
Indiana
1 review
0 helpful votes
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I have requested help with my websites at least 3 times with no solution. I will transfer when I get the opportunity and will tell everyone I know how bad the service is here.

Date of experience: May 19, 2022
Michigan
1 review
0 helpful votes
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Stable environment, quick customer service. Top Blue Sky team.

Date of experience: May 19, 2022
Florida
1 review
0 helpful votes
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Normally good
May 19, 2022

Normally good ------------------------------------

Date of experience: May 19, 2022