BluehostReviews 21,469

Lousy!

I have been a customer since 2013 and not bothered you with direct contact even once a year. And you don't provide a mail address for contact.
You informed me that the billing info was outdated. I corrected the expiration date and got confirmation the billing info was OK.
Then Sean informed it was not OK,
I tried to log in, but the password used the day before did not work.
My bank informed that you had checked if the card was OK, what they confirmed to you. But they had not got a request for money.
I called your overseas number and after a long seance of talk to what I took for a machine, I was tranferred to a living lady, who had a quite helpul attitude, but the line was not very good an she had a rattling noise behind her. Just to get the spelling of my domain right lasted probably 20 minutes.

So it took very long time to resolve my problem. The most important a new password.
Using this I logged in to verify that the billig information was OK.

THIS WAS NOT POSSIBLE!

And there was no place to search for "Billing". So I still do not know if it is OK!

And there is no mail address for contact. Your system is inhuman.

Sture Åström

Web servers were down for a long time with no notifications. MX server massive failures. Slow (google rejected to see MX as valid) still. There are many problems that have affected my business and others like me.

Great user support and knowledgeable staff to tackle different problems with users.

Been using Bluehost for a few years now. Generally it's OK but I could offer many suggestions.

First, I'm an affiliate customer as well so I generally migrate my new clients to Bluehost. This means that client's (with shared hosting) are on different boxes (servers) and have experienced varied performance across bluehost servers. (Not always good, nor consistent.) I've also used LiquidWeb, Digital Ocean, GoDaddy and others so I can make informed and legit comparisons.

Second, the performance in cPanel has also been inconsistent and the tech support is generally good but not at frontline support. Almost always need to go to second (or third) tier support.

Third, as much as I'm familiar with cPanel, I've seen some better configs/implementations from other providers. I would have to spend more time documenting helpful examples to offer here. For instance, I've seen a number of deprecated apps in Softaculous, and would love to have access to GUI for React installs - you know that's on the horizon, in addition to low/no code platforms, just saying.

And finally, as unfortunate as it is, much of the feedback and advice from these surveys doesn't reach the proper DM's. While I'm investing considerable thought and time to provide legit feedback, it would be equally as thoughtful for someone to acknowledge my contribution.

One more thing the phone support is sometimes OK but worse than that is the maniacally short duration of the Validation Token

Thanks for your kind consideration, Daniel

I wanted to purchase another domain name for a separate company and website. I purchased the domain name but now I have to assign it to my "main" domain and I don't want to do that. They are completely separate things. How can I have two "main" websites that don't connect to each other? Is it too late since I've already purchased this other domain name?

I do not use WordPress, would be great to not always have those screens. Overall I have more than a few Bluehost sites and you all are doing great.

The people that I talk to to help me where friendly an nice thank you

Great platform altogether; particularly the Customer service and general QoS; very impressive. Backend loading time still slow; hope you improve on this.

This service used to be a nice option but the limitations and issues for true blogging make it a waste of time.