On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Really confused why I can't get my set to match the sample theme.
First time building a blog and so far i feel like i made the best choice. Bluehost and it's seamless integration of wordpress have made it a breeze for me. Very grateful
Customer service representatives are always professional and helpful.
You make it too difficult to remove or downgrade services.
Excellent reliability and superior customer service. Wordpress and Bluehost need to reformulate and simply login.
Siempre han sabido resolver mis dudas. Lo único que mejoraría, es la implementación de ayuda en español
It's been great, thanks. Don't have enough information yet to give you a solid review. But doing it because this pop up won't leave me alone, lol.
Just looks like getting a run around on trying to figure out email
I have been unable to update my address and billing info for days.
I never receive a call back when I leave my number for technical support., Your wait times are atrocious, your tech support people are not knowledgeable about their topics. The service at Bluehost has degraded to a point where I'm now shopping for another web host.
Loving this host server! It's perfect for my blog and I highly recommend it!
I have to call you every time I need to change a credit card. Fix that part of your site please.
Seems OK, but there are some bugs. Sometimes it doesn't log in on the first try, etc.
I continue to call customer support. They don't fix the problem. I call back. The facts were not input correctly into my call from yesterday. They want me to wait indefinitely on hold and not willing to contact me when they are done. I work for a living and can't hold "indefinitely". I asked to speak to a supervisor and he refused to transfer me even after I asked several times.
Bluehost builder has been down for too long, I am not able to edit my site at all. Someone should offer a workaround or something.
Great customer service. Thought it was a Wordpress issue, turns out it was a plug-in issue. Even though it wasn't within their field, customer service did I extra research to help me and was amazingly patient.
Every time I contact customer service they are always polite and get the job done!
Bluehost has been great so far! I have been able to have my website portrayed nicely through Bluehost!
I appreciate that the Bluehost admin dashboard is easy to use, and works very well with WordPress. However, my website often takes awhile to download which is frustrating; and on a number of occasions this past year, my site has been offline.
Everything has worked as expected except the recent outage that was experienced by all members.
You suck. This site has been down for over a week. I had to ask someone outside of Bluehost what the problem might be. They figured it out. Now I have to try to explain that to your tech support.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members