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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Colorado
1 review
0 helpful votes
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Efficient set up; good help features; my site is simple but regardless, problem-free.

Date of experience: May 19, 2022
Puerto Rico
1 review
0 helpful votes
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Running excellent, at the beginning I have couple of doubts, however, ones I realized every goes smooth

Date of experience: May 19, 2022
North Carolina
1 review
0 helpful votes
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I'm trying to find out how to change a parked domain to the primary domain. I'm reading information about what a parked domain is, and how happy Bluehost is to help me, but nothing about how to change the parked domain to the primary domain.

No matter what option I choose, in the Assign menu, I can't assign the Parked domain to the primary. I'm sure there is an explanation, but I have spent hours trying to find it.

Date of experience: May 19, 2022
Michigan
1 review
0 helpful votes
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Slowest and most frustrating hosting platform on the web. I can hardly login to my wordpress, it refuses to let me update our account info. Hate it.

Date of experience: May 19, 2022
Arizona
1 review
0 helpful votes
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Easy to use...
May 19, 2022

Easy to use... set up by another so don't use but one aspect but very easy

Date of experience: May 19, 2022
Kenya
1 review
0 helpful votes
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Good work
May 19, 2022

Good work. The website is dependable and always is working.

Date of experience: May 19, 2022
Tennessee
1 review
0 helpful votes
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My experience was good. This is all that I have to say.

Date of experience: May 19, 2022
Ghana
1 review
0 helpful votes
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My website is still on coming soon. Please let me know the reason.
Thank you.

Date of experience: May 19, 2022
Florida
1 review
0 helpful votes
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The new layout is hard to find things like weebly.

Date of experience: May 19, 2022
Canada
1 review
0 helpful votes
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The hidden costs are expensive
June 18, 2022

The hidden costs are expensive. It's a la carte rather than the all-in pricing of SiteGround. It fools you at first. The help desk is better at SiteGround.

Date of experience: May 19, 2022
North Dakota
1 review
0 helpful votes
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Thank you for being so responsive with questions and issues!

Date of experience: May 19, 2022
Bangladesh
1 review
0 helpful votes
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Nice Please type a quick message about your experience so far
Please type a quick message about your experience so far
Please type a quick message about your experience so far
Please type a quick message about your experience so far
Please type a quick message about your experience so far
Please type a quick message about your experience so far
Please type a quick message about your experience so far
Please type a quick message about your experience so far

Date of experience: May 19, 2022
Canada
1 review
0 helpful votes
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I keep trying to work on my new site and several times it's been just spinning and wont load. I googled and others said their bluehost site was doing the same. Not sure if bluehost was down or what, but its been several diff days and this hasnt been a great first experience.

Date of experience: May 19, 2022
Argentina
1 review
0 helpful votes
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My account has been unfairly canceled twice and I was charged $75 fees to recover what should never have been taken from me. I am still with Bluehost because I managed to get those charges refunded, but the suffering was not healed and this has never happened to me with any other company (I also work with Godaddy and DigitalOcean)

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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As a true novice/beginner it isn't as easy as it sounds.

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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Awesome, easy to use and being able to pick up a phone and talk to someone matters.

Date of experience: May 19, 2022
Tennessee
1 review
0 helpful votes
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My hosted website is either slow response or completely down/blank. The servers are slow and I am currently unable to log in to WordPress.

Date of experience: May 19, 2022
Oregon
1 review
0 helpful votes
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Really hard to navigate for beginners! I suspect the information is there but it is hard to find.

Date of experience: May 19, 2022
Indiana
1 review
0 helpful votes
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It's been really good, outside of one of the apps telling me the site goes down from time to time.

Date of experience: May 19, 2022
Utah
1 review
0 helpful votes
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A lot of changes from when I first started using your product/services
Hard to keep up!

Date of experience: May 19, 2022