Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Bluehost

Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


How would you rate Bluehost?
grey stargrey stargrey stargrey stargrey star

Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
This company does not typically respond to reviews

We monitor reviews for authenticity

NL
1 review
0 helpful votes
Follow Cory U.
Unfollow Cory U.
Share Review
Report Review

It has been impossible to change my site fusemanufacturing.com for over a year. I have contacted support a dozen times and everytime i am told they are investigating it.

Date of experience: May 19, 2022
Florida
2 reviews
0 helpful votes
Follow Dee T.
Unfollow Dee T.
Share Review
Report Review

The latest update really lags when typing. It also doesn't allow normal shortcuts in post content. The lag and lack of shortcuts goes away if typing alt text for media, key words, and summaries, so I don't understand the problem with the posts themselves. It used to work better before the last update. I hate it when new upgrades are worse that the previous version, but you're forced to upgrade anyhow.

Date of experience: May 19, 2022
California
1 review
0 helpful votes
Follow Mark M.
Unfollow Mark M.
Share Review
Report Review

Blue Host Review
June 19, 2022

Not so user friendly. I wish there was more tutorials and support. I was more impressed with Weebly; at least the had drag and drop tools.

Date of experience: May 19, 2022
Puerto Rico
1 review
0 helpful votes
Follow Roberto S.
Unfollow Roberto S.
Share Review
Report Review

Terrible website not user friendly, staff hung up on me, was charged more than I should have been with no warning

Date of experience: May 19, 2022
Canada
1 review
0 helpful votes
Follow Julie K.
Unfollow Julie K.
Share Review
Report Review

My experience was good until two weeks ago. Since then my site has not been operational. Today, I'm finally getting closer to seeing my site, but it's got a "danger--this site isn't secure" warning on it. I'm getting rather frustrated as I really want to advertise a summer camp on my website and more than a week has passed since I first flagged the problem.

Date of experience: May 19, 2022
New York
2 reviews
0 helpful votes
Follow Jonathan T.
Unfollow Jonathan T.
Share Review
Report Review

Always a good experience
May 20, 2022

Always a good experience. Helpful customer service.

Date of experience: May 19, 2022
Florida
1 review
0 helpful votes
Follow Adam J.
Unfollow Adam J.
Share Review
Report Review

Site goes down frequently with no warning or notice.

Date of experience: May 19, 2022
Wisconsin
1 review
0 helpful votes
Follow Nicholas P.
Unfollow Nicholas P.
Share Review
Report Review

It's a most excellent tool, but sometimes I think it could be a bit more user friendly. Then again, not being a full-blown coder and 'techie,' I tend to think that about almost all programs. By that I mean Word Press, not Bluehost.

Date of experience: May 19, 2022
Washington
1 review
0 helpful votes
Follow Jennifer N.
Unfollow Jennifer N.
Share Review
Report Review

No matter what I do, my site speed won't get faster.

Date of experience: May 19, 2022
Virginia
1 review
0 helpful votes
Follow Bob B.
Unfollow Bob B.
Share Review
Report Review

Mail moved to spam should automatically be added to black list

Date of experience: May 19, 2022
Florida
1 review
0 helpful votes
Follow Jagadish C.
Unfollow Jagadish C.
Share Review
Report Review

Ok
May 20, 2022

Ok. Just my opinion if it matters to anyone interested

Date of experience: May 19, 2022
Mexico
1 review
0 helpful votes
Follow Sergio G.
Unfollow Sergio G.
Share Review
Report Review

Sometimes the website is unresponsive or down lately. Your tech support chat did not respond the last time at all. The last time I was not sure whether the website was knocked down intentionally not by you but by someone else

Date of experience: May 19, 2022
Bahrain
1 review
0 helpful votes
Follow Hassan T.
Unfollow Hassan T.
Share Review
Report Review

I love to be a part of the best hosting ever
Super support
Easy to manage your files
The best service + Price packages
Im happy with my bluehost.

Date of experience: May 19, 2022
Washington
1 review
0 helpful votes
Follow Mohammad V.
Unfollow Mohammad V.
Share Review
Report Review

Polite agents, easy to use, good support. Good price! This is why I'm using Bluehost since 2007!

Date of experience: May 19, 2022
Pennsylvania
1 review
0 helpful votes
Follow William Z.
Unfollow William Z.
Share Review
Report Review

Great uptime and functionality
June 19, 2022

Great uptime and functionality. Quality of support varies.

Date of experience: May 19, 2022
Georgia
1 review
0 helpful votes
Follow LaTanya U.
Unfollow LaTanya U.
Share Review
Report Review

Technical support needs more training when discussing third party services that are offered on your site.

Date of experience: May 19, 2022
California
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

Terrible
June 19, 2022

Terrible. I want to find billing and am reluctant to click "Renew" as I may wish to cancel.

Date of experience: May 19, 2022
Canada
1 review
0 helpful votes
Follow Jennifer U.
Unfollow Jennifer U.
Share Review
Report Review

Issues with mail, with spam, with being blacklisted.

Date of experience: May 19, 2022
Virginia
1 review
0 helpful votes
Follow Margaret T.
Unfollow Margaret T.
Share Review
Report Review

I'm getting all sorts of complaints that people cannot reach my email accounts.
So, I tried my own email addresses in Outlook.
Outlook does not recognize the addresses.
I have a big roll-out and I need working email addresses.

Date of experience: May 19, 2022
Florida
1 review
0 helpful votes
Follow Joshua M.
Unfollow Joshua M.
Share Review
Report Review

The customization is so basic, I'm not sure what I paid for? I literally couldn't replicate what I did on Squarespace. I was sold on the fact that I'd have more simplistic customization and turns out, I need to use HTML/CSS code to do anything. I think it's good for the underexperienced people who need a Basic website, but so far, I've been unimpressed overall.

Date of experience: May 19, 2022