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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Georgia
1 review
0 helpful votes
Follow MARVETTE J.
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Tech support is hit or miss, it has gotten better but it still is hit or miss. Something happened last week and my entire site was down... I expect a credit to my site for the inconvenience. YOU guys accidentally deleted one of my sites and never made me whole, three months of service was not sufficient

Date of experience: May 19, 2022
Australia
1 review
0 helpful votes
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Credit card number is not masked while updating the card details. Changes are not saved properly.

Date of experience: May 19, 2022
Canada
1 review
0 helpful votes
Follow Hugh B.
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As adminstrator for my site, I've found no issues with the Bluehost servers. Generally calling for technical support has been relatively good.

Date of experience: May 19, 2022
Canada
1 review
0 helpful votes
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A lot of tech difficulties
June 19, 2022

A lot of tech difficulties. Site freezing, trouble logging in.

Date of experience: May 19, 2022
Illinois
1 review
0 helpful votes
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Works Well
May 20, 2022

Easy to follow, easy to do. Choices for domains were easily installed plus the word assistance was a great benefit.

Date of experience: May 19, 2022
Philippines
1 review
0 helpful votes
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Im getting redirected on other link whenever I click menus on my panel or even when I need to login

Date of experience: May 19, 2022
New Hampshire
1 review
0 helpful votes
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Not user friendly at all
June 19, 2022

Not user friendly at all. Support was not able to help me. Very frustrated.

Date of experience: May 19, 2022
Hong Kong
1 review
0 helpful votes
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When I have a problem, I can get a prompt response.

Date of experience: May 19, 2022
Australia
1 review
0 helpful votes
Follow Rhiannon B.
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My emails keep going offline..
June 19, 2022

My emails keep going offline. Has happened a lot of the last year and I have to jump on the chat for ages to fix it. Will be switching to another host

Date of experience: May 19, 2022
VG
1 review
1 helpful vote
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I have had issues with initial set up. It took me 3 calls to get it fixed. The last person I spoke to set up a session for me at 11am CST on Friday the 6th and no one called. Received a couple of follow up calls from Pro Services about a week later and I was not available to answer due to work commitments. I am going to try one more time to set up my blog but so far not a good experience

Date of experience: May 19, 2022
Maryland
1 review
0 helpful votes
Follow LaCisha Y.
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I'm pleased with the services offered to help me build my brand.

Date of experience: May 19, 2022
Indiana
1 review
0 helpful votes
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Not as easy as everyone says it is to figure out how to just get a blog started.

Date of experience: May 19, 2022
Tennessee
1 review
0 helpful votes
Follow Donna F.
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Website usually stays up and running, tech support is usually responsive and helpful.

Date of experience: May 19, 2022
Illinois
1 review
0 helpful votes
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My website is down and I don't seem to be able to reach anyone on the bluehost site

Date of experience: May 19, 2022
Massachusetts
1 review
0 helpful votes
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Awesome
May 20, 2022

Awesome. Simply amazing. Does the trick for what I'm doing

Date of experience: May 19, 2022
Australia
1 review
0 helpful votes
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Its been fantastic and Bluehost have looked after the site really well, even increasing its speed as it experienced more user demand.

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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SINCERE McCORMICK, UTSA
5'9" 205
True Junior
- Elite-level change of direction movement, phenomenal jump-cut
- Good reactive athleticism and explosiveness
- Sturdy lower-half, tough to bring down
- Between-the-tackle grinder, runs low to the ground
- Patiently times blocks and enters running lanes
- Threat at the second-level,
- Limited reps as a receiver and out of the backfield

Date of experience: May 19, 2022
Pennsylvania
1 review
0 helpful votes
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Every time I go to press finish from the blue host site builder, it freezes..

Date of experience: May 19, 2022
Idaho
1 review
0 helpful votes
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There has been a few times when my site was down and unreachable.

Date of experience: May 19, 2022
Colorado
1 review
0 helpful votes
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I enjoy the hosting site and the support I have received so far.

Date of experience: May 19, 2022