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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Maryland
1 review
0 helpful votes
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Very Helpful
May 31, 2022

The representative spent a great deal of time helping resolve our problem. She was professional and knowledgeable

Date of experience: May 31, 2022
Florida
1 review
0 helpful votes
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Still have to finalize the transfer. So far I have gotten timely updates and directions.

Date of experience: May 31, 2022
Connecticut
1 review
0 helpful votes
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The customer service person I spoke with was extremely helpful. It was a really good experience!

Date of experience: May 31, 2022
Canada
1 review
0 helpful votes
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Website building
May 31, 2022

Mohammed did a good job. And made any adjustments I asked for

Date of experience: May 31, 2022
Utah
1 review
0 helpful votes
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Thanks, we figured it out.
May 31, 2022

Had an issue with a menu bar not showing up. I must had inadvertently changed a setting in the website builder. Called and the person was helpful though I lost my connection in chat. My bad. I figured it out on my own though and will chalk it up to a learning experience. Thanks for being there anyway.

Date of experience: May 31, 2022
California
1 review
0 helpful votes
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Easy Renewal
May 31, 2022

I was notified that my site was coming up for renewal about 90 days out which allowed me time to decide if I was going to continue or shift focus.

Date of experience: May 31, 2022
Michigan
1 review
0 helpful votes
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I had recently made some changes to my DNS records and found my site was performing much slower. I had a tech look over my DNS entries for errors.

Date of experience: May 31, 2022
Michigan
1 review
0 helpful votes
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It took a while and almost succeeded
June 30, 2022
Updated review

Unsecure http part of Blue Host platform created negative audit reviews. Multiple lengthy chats resulted in some resolution but not all.

Date of experience: May 31, 2022

It took a while and almost succeeded
June 16, 2022
Previous review

Unsecure http part of Blue Host platform created negative audit reviews. Multiple lengthy chats resulted in some resolution but not all.

Date of experience: May 17, 2022
Uruguay
1 review
0 helpful votes
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I have all my sites. Working fine. Interface good, speed good, no problems so far.

Date of experience: May 31, 2022
Maryland
1 review
0 helpful votes
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I love Bluehost
May 31, 2022

I am so glad that I am a Bluehost customer. No matter what question I have, the customer service team is always willing to assist me. I am looking forward to being a long-term customer. Thank you Bluehost!

Date of experience: May 31, 2022
Philippines
1 review
0 helpful votes
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Great Customer Service
May 31, 2022

Rep was extremely patient and helpful until problem was resolved!

Date of experience: May 31, 2022
Egypt
1 review
0 helpful votes
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Thumbs up
May 31, 2022

So far so good. It has been everything I expected and more.

Date of experience: May 31, 2022
Philippines
1 review
0 helpful votes
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Great
May 31, 2022

The website I always wanted. Experienced little downtime, but overall, the site exceeded my expectations.

Date of experience: May 31, 2022
Portugal
1 review
0 helpful votes
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Hard start, but gets better
May 31, 2022

There are a lot of stuff you have to figure out on your own, as the starting off is too overwhelming. The UI is a bit too convoluted, and some pretty basic stuff like learning to clear your cache should be explained. Perhaps a short beginning tutorial could remedy these issues. Once you get the hang of it, creating your site becomes fun and easy. Overall, a great platform, but needs better explanation for new users.

Date of experience: May 31, 2022
California
1 review
0 helpful votes
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All is just good.
May 31, 2022

From performance to customer service, it is all good.

Date of experience: May 31, 2022
Hong Kong
1 review
0 helpful votes
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Great
May 31, 2022

No issues! Thank you very much! No problem! I plan to continue...

Date of experience: May 31, 2022
Connecticut
1 review
0 helpful votes
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I'm a novice
May 31, 2022

Most of my difficulty has to do with my lack of experience. But there are so many options in website builder that it compounds my issues. I'm slugging through it.

Date of experience: May 31, 2022
Iceland
1 review
0 helpful votes
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Good to use and works well.
May 31, 2022

If you have minimal knowledge of making websites you find Bluehost is the one to choose. Also if you want to do advanced things there are no obstacles in your way.

Date of experience: May 31, 2022
TT
1 review
0 helpful votes
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Real Estate
May 31, 2022

Listing my properties is easy and convenient. Still figuring out stuff but overall its all good.

Date of experience: May 31, 2022
Georgia
1 review
0 helpful votes
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Great Experience
May 31, 2022

I had a great experience, just did have time to put into what it would take to be successful at digital marketing.

Date of experience: May 31, 2022