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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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California
1 review
0 helpful votes
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Great service
June 1, 2022

I had help with each of my problems in a timely manner. The employees are respectful and patient.

Date of experience: June 1, 2022
Florida
1 review
0 helpful votes
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Best Hosting anywhere
June 1, 2022

I started using Bluehost to set up my Business Online Domain. It has been a great experience and I look forward to helping others find this great platform for hosting a domain.

Date of experience: June 1, 2022
Canada
1 review
0 helpful votes
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Amazing Website Host
June 1, 2022

Overall I 've had a very positive experience with Bluehost, anytime I've need help with anything the customer service was helpful and informative

Date of experience: June 1, 2022
Mexico
1 review
0 helpful votes
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Good service
June 1, 2022

I use Bh for many years and have very good experience, thank you for the good service.

:)

Date of experience: June 1, 2022
Washington
1 review
0 helpful votes
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Solid service
June 1, 2022

Thank you so much for the services you provide. They are easy to use as well as reliable.

Date of experience: June 1, 2022
North Carolina
1 review
0 helpful votes
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How a support call should work
June 1, 2022

Simple, direct, kept informed all the way to first-call resolution and preventative advice.

Date of experience: June 1, 2022
Romania
1 review
0 helpful votes
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Good stuff!
June 1, 2022

Very good services and great support. Things have improved over the years, and while it is not quite perfect yet, it can definitely compete with other similae but more expensive services.

Date of experience: June 1, 2022
GB
1 review
0 helpful votes
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GREAT SERVICE
June 1, 2022

Excellent service you offer and great products you have and love the experience here thankyou.

Date of experience: June 1, 2022
Florida
1 review
0 helpful votes
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Helpful
June 1, 2022

The staff was very helpful in getting everything sorted out between my multiple sites.

Date of experience: June 1, 2022
Albania
1 review
0 helpful votes
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Very good
June 1, 2022

Bluehost setup was quick and easy, and I was ready to go in no time, it's cheap and it's great for any of your needs.

Date of experience: June 1, 2022
Pennsylvania
1 review
0 helpful votes
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Answered my questions
June 1, 2022

The customer service agent was pleasant and able to resolve my issue with one phone call.

Date of experience: June 1, 2022
Nebraska
1 review
0 helpful votes
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Is a great System and platform I love it and Hope stay with you for long time. A++

Date of experience: June 1, 2022
Viet Nam
1 review
0 helpful votes
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Good until you need real help
June 1, 2022

Of you do easy tho G's it's all good. But if you need help from the tech service, be ready to go to hell.

Date of experience: June 1, 2022
Florida
2 reviews
2 helpful votes
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I have been with Bluehost for many years, although lately, mostly inactive except for my wife's account. Back in March 2022 I get a charge for $775 from Bluehost. I call Bluehost and am told the charge is not from them. I call my bank to report a fraud charge. After two months investigation my bank reports back stating the charge is from Bluehost and is not fraud. Turns out I apparently agreed to a 3-year renewal on an inactive website which was never made. After probably 12 hours of trying to call and numerous emails (now almost 3 months later), I get a final email stating, "Case is Closed" ending in boiler plate go F**K yourself. STAY A WAY FROM BLUEHOST.

Date of experience: June 1, 2022
Canada
1 review
0 helpful votes
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Hosting experience
June 1, 2022
Updated review

Great job! I am a new customer, but it's great than other hosting companies with excellent customer service.

Date of experience: June 1, 2022

Great job!
May 18, 2022
Previous review

Great job!

Date of experience: May 18, 2022
North Carolina
1 review
0 helpful votes
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5 Star Service
June 1, 2022

The support team is very helpful and was able to get my site up and running smoothly.

Date of experience: June 1, 2022
Ohio
1 review
0 helpful votes
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June 1, 2022

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Date of experience: June 1, 2022
Oman
1 review
0 helpful votes
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I like it
June 1, 2022

Amazing website builder which cam make many choices of success

Date of experience: June 1, 2022
TW
1 review
0 helpful votes
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Kind and fast response
June 1, 2022

Once I found problems to login my website I ask for your online help. And the response is immediate and very kind. Each time is a very good experience.

Date of experience: June 1, 2022
AE
1 review
0 helpful votes
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Thx
June 1, 2022

But my website is slow it need around
16-20 s to open
And our website is too small

Date of experience: June 1, 2022