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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Nigeria
1 review
0 helpful votes
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Excellent service
June 11, 2022

Within 24 hours my query was resolved and the support team were cordial and responsive

Date of experience: June 11, 2022
Zambia
1 review
0 helpful votes
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Great
June 11, 2022

Outstanding experience have had so far, the platform is easy to manage and understand.

Date of experience: June 10, 2022
AE
1 review
0 helpful votes
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My query was answered immediately
June 11, 2022

My query was answered immediately. I was assured that the team will look at the fake websites sending mails on behalf of bluehost.

Date of experience: June 10, 2022
Pakistan
1 review
0 helpful votes
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Resolved
June 11, 2022

Resolved resolved resolved resolved resolved resolved resolved resolved resolved resolved resolved

Date of experience: June 10, 2022
North Carolina
1 review
0 helpful votes
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Account issues
June 10, 2022

Was not able to get my website out of the onboarding portion for the longest time. So it was frustrating right out of the gate to not be able to launch my website. I worked with one customer service agent who didn't really seem like they knew what they were doing. I gave up for a bit. Then tried to work with customer service again, the second person who helped me was able to figure out what the issue was and help me get set up! So far everything has been running smoothly since!

Date of experience: June 10, 2022
Florida
1 review
0 helpful votes
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Blue Host Support tech helped me by installing a plug-in that allows uploading videos that were previously too large to upload (>500MB).

Date of experience: June 10, 2022
Liberia
1 review
0 helpful votes
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I am Satisfied
June 10, 2022

I am very satisfied with your service Bluehost. For the past few years dealing with Bluehost has been a very wonderful service. I am fully satisfied with the service. I also believe that there is no other company that would have served in this capacity

Date of experience: June 10, 2022
Georgia
1 review
0 helpful votes
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So far so good
June 10, 2022

For the beginner like me, it been very useful experience

Date of experience: June 10, 2022
Canada
1 review
0 helpful votes
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Prompt answers
June 10, 2022

I knew it was something simple but couldn't find it. She showed me how to fix my mistake and a couple of other minor fixes. Bluehost website builder is very user friendly.

Date of experience: June 10, 2022
Texas
1 review
0 helpful votes
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My Experience
June 10, 2022

My Experience with Bluehost has been really good. When I have an Issue, Bluehost was able to get to me right away and was able to fix my problem.

Date of experience: June 10, 2022
Rhode Island
1 review
0 helpful votes
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The agent was helpful but this dispute occurred year after year. I was assured every year for the past few years that a note has been made on our lorinet.info profile that the domain name annual renewal will be at no cost to us yet we kept getting billed then charged.

Date of experience: June 10, 2022
Canada
1 review
0 helpful votes
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Decent
July 10, 2022

They're decent provider I was able to set up my side fairly quickly

Date of experience: June 10, 2022
Spain
1 review
0 helpful votes
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Nice
June 9, 2022

No thanks no way this is harassment no thanks no way this is harassment

Date of experience: June 9, 2022
Canada
1 review
0 helpful votes
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It was a professional and friendly service. The person helping me knew right away what the problem was.

Date of experience: June 9, 2022
Florida
1 review
0 helpful votes
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Satisfied Clients
June 7, 2022

Always get great results with the technical team. I am very happy with the service

Date of experience: June 7, 2022
New Jersey
1 review
0 helpful votes
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Found a work around
June 7, 2022

They could not fix my problem 100% but gave me an option to work around the issue.

Date of experience: June 6, 2022
Oklahoma
1 review
0 helpful votes
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I needed to revert some updates to my website quickly and was able to do so easily.

Date of experience: June 6, 2022
GB
1 review
0 helpful votes
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It was a nice experience.
June 6, 2022

I hope when we use the chat box, we can have much more interactive way to communicate and to send screenshots.

Date of experience: June 6, 2022
GB
1 review
0 helpful votes
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Flexible and the server is fast
June 6, 2022

I took the plunge to quickly move a WordPress website away from another host before I got charged the renewal at twice Bluehost's regular price. I was worried the service would be too simplified to do what I needed but I have full cPanel access. This is the site's 3rd home and it runs far quicker and smoother than it ever has before.

Date of experience: June 6, 2022
Texas
1 review
0 helpful votes
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Fixed my problem promptly
June 6, 2022

After accidently deleting my entire website, Thankfully the team resurrected a very recent backup and all good now

Date of experience: June 6, 2022