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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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California
1 review
0 helpful votes
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I was charged over 100 dollars for a month that should be 2.75

Date of experience: August 9, 2022
Pennsylvania
1 review
0 helpful votes
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Good but need to be more easy for people don't know to used computer

Date of experience: August 9, 2022
Texas
1 review
0 helpful votes
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I am unable to access anything that has to do with my email and google suite office

Date of experience: August 9, 2022
Texas
2 reviews
0 helpful votes
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I use Blue Host because of their security, and dedication to 24-7 up time.

Date of experience: August 9, 2022
Massachusetts
1 review
0 helpful votes
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I have no idea what to do or where anything is. How do I install the theme I purchased? Why did you install a theme? Seems I already have to call support just to figure out where to start.

Date of experience: August 9, 2022
Pennsylvania
2 reviews
0 helpful votes
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It's been great with communication but I'm having a very bad time getting my page up.

Date of experience: August 9, 2022
Canada
1 review
0 helpful votes
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Great time, but women are alittle bit murderous letting in her ex husband to hide on the second floor then sneak into my suite after i fall asleep shes into murderous activities her name is kara jamie james taylor

Date of experience: August 9, 2022
Canada
1 review
0 helpful votes
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I really have not had a
August 9, 2022

Finding it challenging to get answer to where is my website (coming soon) and do I work on website in WP or BH? Im a newbie as Im sure you are well aware lol

Date of experience: August 8, 2022
California
1 review
0 helpful votes
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I saw on a website "use BlueHost"
September 8, 2022

I saw on a website "use BlueHost". It has ONE CLICK WordPress feature making it soooo easy. I cannot figure out yet how to make my first post. The website lied.

Date of experience: August 8, 2022
Tennessee
1 review
0 helpful votes
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Really great site but really confusing how to use it.

Date of experience: August 8, 2022
Georgia
1 review
0 helpful votes
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Trying to figure stuff out still
September 7, 2022

Trying to figure stuff out still. I'll get there but it could be a little more intuitive. But of course, it might just be me. Not sure if my opinion should matter yet.

Date of experience: August 8, 2022
Texas
1 review
0 helpful votes
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The transfer has been so much easier than my previous host site. I wish I had just originally switched to you guys in the first place and found my forever home! I've waited to switch my other blog because of how horribly it went before I found you guys, but I'll definitely be switching to you guys soon!

Date of experience: August 8, 2022
Minnesota
1 review
0 helpful votes
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It has been very difficult to design the webpage with the conflicting Bluehost web designer and Wordpress templates competing with each other. The process was not easy to start.

Date of experience: August 8, 2022
Tennessee
1 review
0 helpful votes
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Trying to get the feel of WordPress
September 7, 2022

Trying to get the feel of WordPress.
I am disappointed at this point but I am expecting to get some traction.

Date of experience: August 8, 2022
GB
1 review
0 helpful votes
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I have been a Bluehost customer for over a year and lately their server experienced a massive issue which has caused my e-commerce website massive loss in terms of reputation and sales.

Overall, this issue lasted 4 days - It started on 17th June afternoon and was resolved on 21st June 2022.

It took 6 different Bluehost agents from the support chat to finally escalate it despite me flagging up warnings and pushing to take this seriously on multiple occasions.

Some of them even said the issue would be resolved within an hour or 2, when it lasted 4 days. Others clearly implied it was my fault. This lack of consideration and concern is unacceptable.

Even when this issue escalated, it took them another 3 days to resolve it.

My website has lost 4 days of sales and half of my clients portfolio which my business will struggle to recover from.

Again, half of my clients now consider me as an unreliable website and will not work with me anymore.

I have demanded financial compensation but they clearly disregard my situation and only offer discounts on their current package.

I am extremly disappointed and strongly recommend not to deal with Bluehost.

Date of experience: August 8, 2022
New York
1 review
0 helpful votes
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Its very cumbersome, other companies are much m ore user friendly. Your verbiage about set up and customization is deceiving, its really an elaborate upsell and bait and switch.

Date of experience: August 8, 2022
Florida
1 review
0 helpful votes
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I've had some issues to start
September 7, 2022

I've had some issues to start. The site transfer tool didn't work and assigning an external domain took numerous tries. I did manage to get a site moved manually however now I can't get Let's Encrypt working. I suppose I'll have to work with Support to get it fixed. I can't say it's been the best onboarding process but I'm giving them the benefit of the doubt for now.

Date of experience: August 7, 2022
Maryland
1 review
0 helpful votes
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The last 2 chats with support have created a problem and then made it worse. Now I have to call support in an effort to get assistance. This has been a waste of almost 90 minutes of my time.

Date of experience: August 7, 2022
Indiana
1 review
0 helpful votes
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Just learning how to use this site, but happy with what it does to help my business.

Date of experience: August 7, 2022
Washington
1 review
0 helpful votes
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I'm disappointed that email is separate thing that I have to purchase. I could have chosen a host that included email service for roughly the same price. Wondering if it's too late to cancel...

Date of experience: August 7, 2022