On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I wasnt able to buy the domain through the website, I had to contact customer support just to give you my money. I also had to wait a few hours to buy the privacy protection option, I should have been able to buy it right away.
Still very hard to navigate the site and deal with technical support issues.
Not very intuitive. Can't seem to change fonts or background colors after trying one out.
It seems I am having to change my password everyday.
Very bad broken links and 404 errors. Poor connectivity with wordpress platform.
So far, required support only once and the chat support was excellent.
Eva has been great! Professional friendly and cares about her customer's success!
I am very glad to have found Bluehost because it offers so many possibilities and is easy to use as a beginner.
Amazing content management for my different domains and simple transfer process.
The interface is very confusing and I can't seem to find a road map to help me get started
Hard to find things. Keep getting interrupted by your agenda.
A bit overwhelmed, but working my way through it all.
Blue Host is great! It's easy to use and give you step by step directions to get set up and started. I find it really easy to follow.
I skip the phase of choosing a free domain and I used to connect the support to buy a domain for me. There was no way to do it by myself.
I get into WordPress and found out that my new domain was not the primary, so I used to connect the support again to change it. There was no way to do it by myself.
I tried to connect to WordPress one more time and I got into the wrong website with the name of my domain (I still don't understand how could it be), so I used to connect the support again.
A simple process continues few hours
Very bad experience. I consider getting a refund within 30 days of the free cancellation.
Need to resources to learn what i am supposed to be doing as a beginner
Its less user friendly than I had hoped but I do like the options available
The experience thus far has been poor. System locked up when trying to set things up, had to reach out to support - they did fix issue within 20 minutes. Very poor instructions for new users
I switched over to Bluehost from Wix and it's been a pretty big learning curve. I also have had issues trying to move my blog posts moved over to wordpress - not sure that's a bluehost issue - so I've had to manually do it all.
Overall I like the site. There are so many options for plugins and design. It just takes some time to navigate a new site.
I switched over to Bluehost from Wix and it's been a pretty big learning curve. I also have had issues trying to move my blog posts over to wordpress
The email setting is so complicated and the speed has lots of room for improvement.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members