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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Thailand
1 review
0 helpful votes
Follow Ryan Z.
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So far so good, definitely a learning curve but thats to be expected as this is my frist website making experience.

Date of experience: October 12, 2022
Connecticut
1 review
0 helpful votes
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I need to install wordpress on a subdomain and theres really no help at all for me. I'm resorting to googling and seeing a lot of terms I don't understand. I think your site should be more user friendly for basic tasks like this. :(

Date of experience: October 12, 2022
Canada
1 review
0 helpful votes
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Great experience so far
October 12, 2022

Great experience, nothing negative so far everything works perfectly

Date of experience: October 12, 2022
Mississippi
1 review
0 helpful votes
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I am just trying to start a blog
November 11, 2022

I am just trying to start a blog. I feel like I am in the metaverse trying to set up a blockchain account. This is not easy at all

Date of experience: October 12, 2022
GB
1 review
0 helpful votes
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I've been trying to customize my website for the last 4 hours, but it keeps giving me an error message

Date of experience: October 12, 2022
Pennsylvania
1 review
0 helpful votes
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I can't access my website
November 11, 2022

I can't access my website. I spent a while I. Chat the other day with a tech rep and still can't get on

Date of experience: October 12, 2022
North Carolina
1 review
0 helpful votes
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How do I know when my domain has transferred from machighway (or from whoever they use for my domain registration)?
How do I set up my email addresses that I already have with machighway so that they continue to work?
I'm completely in the dark here

Date of experience: October 12, 2022
Saudi Arabia
1 review
0 helpful votes
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Some concerns about accessing the webmail, I have registered an mail ID with google and paid. Am not able to access it so far, also am trying to search for any documents that help to access my domain mail as an admin in google could not find.

Date of experience: October 12, 2022
Lebanon
1 review
0 helpful votes
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Im very new but it seems I will improve with wordpress

Date of experience: October 12, 2022
Israel
1 review
0 helpful votes
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I am impressed
October 12, 2022

I am impressed. Two years ago I used NameCheap and you guys have ONE LOGIN for everything including cpanel. Kudos.

Chat was amazingly fast and reliable.

Date of experience: October 12, 2022
Algeria
1 review
0 helpful votes
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So far it has been a fantastic experience, I was able to publish my site very fast thanks to the user-friendly UI and support team.

Date of experience: October 11, 2022
Texas
1 review
0 helpful votes
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This may be easy for website developers, but it is not intuitive for someone who is going to create one website and make updates to it. I attempted to utilize WordPress and spent 3+ hours trying to make it work, before realizing I was probably in the wrong area of the site.

Date of experience: October 11, 2022
Colorado
1 review
0 helpful votes
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A little confusing, just not my area to build from scratch. Am sure other users know what they are doing.

Date of experience: October 11, 2022
New York
1 review
0 helpful votes
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Site migration isn't working as expected. First agent I spoke with on the phone was not knowledgeable.

Date of experience: October 11, 2022
Missouri
1 review
0 helpful votes
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Added a wordpress plugin, Soliloquy Lite, and now can't log into either wordpress or the builder.

Date of experience: October 11, 2022
South Africa
1 review
0 helpful votes
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Been following ryrob.com and his helpful 7 day plan, I hope to have this up and running by the end of the week!

Date of experience: October 11, 2022
South Africa
1 review
0 helpful votes
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You're going to lose a star rating every time you send this bloody pop up. Please let me just work in peace!

Date of experience: October 11, 2022
Texas
1 review
0 helpful votes
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Kind of Frustrating
November 10, 2022

Kind of Frustrating. Not understanding how to build a blog.

Date of experience: October 11, 2022
Arizona
2 reviews
0 helpful votes
Follow Deborah S.
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I have been trying to get started on building my website for an hour. Nothing works. None of the links will open where they're supposed to. I keep getting messages on ALL links that say Site Cannot Be Reached. Can you help?

Date of experience: October 10, 2022
California
1 review
0 helpful votes
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This opinion thing is annoying as hell when I'm trying to find a solution and get to the "need help" bar. Also, I find it annoying I have to provide "feedback" in order to authorize a 1 or 2 star rating. Dont' ask if you don't want to know.

Date of experience: October 10, 2022