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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Illinois
1 review
0 helpful votes
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A review
October 16, 2022

It's fine- it does the job. Thanks for asking my opinion

Date of experience: October 15, 2022
Florida
1 review
0 helpful votes
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I am finding it very difficult to use
November 15, 2022

I am finding it very difficult to use. I am trying to build a website using wordpress.

Date of experience: October 15, 2022
Italy
1 review
0 helpful votes
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I was able to set up everything so quickly! Thank you!

Date of experience: October 15, 2022
Oklahoma
1 review
0 helpful votes
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Migration was advertised to be SO simple, yet im in my 3rd day of trying to get moved over. Having to figure out myself how to get my site manually switched to you...

Date of experience: October 15, 2022
Washington
1 review
0 helpful votes
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I am having trouble designing my site
November 14, 2022

I am having trouble designing my site. I keep ending up in word press.org, and I used to have an account with them, but the site that I have through bluehost is showing up there, and I don't know which of my logins works or how to design the page the way I want it to look. I just need to mess around with it more I guess, but it's confusing why WP.org is my workstation and also confusing why my domain name is not the url for the site! It's a temp site with a bunch of random letters and numbers.

Date of experience: October 15, 2022
Texas
2 reviews
1 helpful vote
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I feel like I can't seem to get my website to load correctly, so I'm going to cancel paying for this

Date of experience: October 15, 2022
Florida
1 review
0 helpful votes
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Good
October 15, 2022
Updated review

Good for the inclusion in the web domain and the hosting ability without having to find a server to host with.

Date of experience: October 15, 2022

Good for other stuff
October 1, 2022
Previous review

Good for other stuff

Date of experience: October 1, 2022
Kentucky
1 review
0 helpful votes
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Mostly intuitive but I still have a little trouble finding my way around your websites.

Date of experience: October 14, 2022
Minnesota
1 review
0 helpful votes
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It's a bit unclear what the steps are for migrating... It would be VERY helpful to have those steps outlined on the migration page and then on each email we get. You are at Step 2... do this, the next step is Step 3. I have not received an email telling me what the steps are for DNS changes to make my site live, not sure if I'm supposed to wait or do something.

Date of experience: October 14, 2022
Georgia
1 review
0 helpful votes
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I did not agree to auto-renewal charge
November 13, 2022

I did not agree to auto-renewal charge. Please consider refunding for only a monthly payment

Date of experience: October 14, 2022
South Carolina
1 review
0 helpful votes
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I'm trying to transfer my Wordpress site between Bluehost hosting accounts and it has been very confusing. I still haven't got it figured out.

Date of experience: October 13, 2022
Maryland
1 review
0 helpful votes
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Attempting to create a page with a tablet seems impossible, I'll be trying from a computer soon so hopefully it's easier

Date of experience: October 13, 2022
Norway
1 review
0 helpful votes
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Very satisfied with the service, the product and the support.

Date of experience: October 13, 2022
Georgia
1 review
0 helpful votes
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For all your promises of ease and point-and-click website production, the reality is this is the second time I have attempted to set up a website. I became so frustrated with my inability to accomplish even the simplest setup, I abandoned it after several months. Dammit, Jim, I'm an artist, not an IT guy! Your hosting is supreme, but I'm really frustrated with just getting the damn site up.

Date of experience: October 13, 2022
Texas
1 review
0 helpful votes
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I'm new to bluehost
November 12, 2022

I'm new to bluehost. The site has been super slow. The support people were unable to resolve the problem but it was not their fault. There's a url that comes up that shows my domain is on a temporary. When I open the site on the web, it comes up quick but when I try to navigate it I get a response that it's an unsafe connection and I might be getting hacked. So there is a serious tech issue that your support personell can't resolve. It needs and engineer to look at the issue.

Date of experience: October 13, 2022
Texas
1 review
0 helpful votes
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Friendly and easy process on the migration of my domain

Date of experience: October 13, 2022
Georgia
1 review
0 helpful votes
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I've turned off automatic updates for plugins because a plugin bundled with the theme can only be updated with theme updates, but I continuously receive the "Some plugins have failed to update" email notification, which should have been turned off. I do not need to be reminded of something I already am aware of every 12 hours, especially not when I have TURNED THAT FEATURE OFF

Date of experience: October 13, 2022
Australia
1 review
0 helpful votes
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This company is a disgrace
November 12, 2022

This company is a disgrace. You have charged me for services I don't want. Shame on you.

Date of experience: October 13, 2022
North Carolina
4 reviews
0 helpful votes
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Very user friendly to one who has "zero" experience setting up a blog. Great blessing!

Date of experience: October 13, 2022
GB
1 review
0 helpful votes
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Too many distractions
November 12, 2022

Too many distractions. Spent a long time creating a website that I saved but can't seem to find now.

Date of experience: October 12, 2022