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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Iowa
1 review
0 helpful votes
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Honestly, the setup has been really frustrating. I purchased a domain with my hosting and my account was started with a temporary domain. Now the temp domain is everywhere every time I try to set things up with other websites and I don't know how to untangle it. I'm very frustrated.

Date of experience: November 21, 2022
KR
1 review
0 helpful votes
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Great works...
November 21, 2022

Great works... need to improve UX but overall good

Date of experience: November 21, 2022
GB
1 review
0 helpful votes
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I have bought a domain www.beautyattheburroe.co.uk from google but whenever I log in here, I only have the option to update http://box5243.temp.domains/~eautybi9, i have waited on your chat help thing for hours to try and work out how to change it but have had no answer. I have never created a website before and have no idea what i am doing and at this point i am just about ready to give up.

Date of experience: November 20, 2022
Illinois
1 review
0 helpful votes
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My page wont load like it previews in wordpress. It seems like a dns thing, or its jsut ignoring all the css. I dont know. Cant get any help either

Date of experience: November 20, 2022
Illinois
1 review
0 helpful votes
Follow Tammy R.
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This is my first experience in using this platform and still in the learning process

Date of experience: November 20, 2022
California
1 review
0 helpful votes
Follow Eric Y.
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Thus far, I'm really disappointed in the WordPress support; specifically, the seeming lack of intuitive steps to take in order to create a first website.

Date of experience: November 20, 2022
Michigan
1 review
0 helpful votes
Follow Mokojie C.
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Well get trying to adjust and learn more about how to get on

Date of experience: November 20, 2022
California
1 review
0 helpful votes
Follow Linda L.
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Your help center is amazing
November 20, 2022

Your help center is amazing. I was with WIX before and I spent a ton of money for no value back. Here, I felt I have gotten my money's worth. Thank you!

Date of experience: November 20, 2022
Connecticut
1 review
0 helpful votes
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I'm happy about the way you guys help me and the patience is appreciated

Date of experience: November 20, 2022
New Jersey
1 review
0 helpful votes
Follow Judy W.
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I am at such a loss I have done blue host and cannot get word press to work. This is not as user friendly as you say

Date of experience: November 20, 2022
Pennsylvania
1 review
0 helpful votes
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I have no idea what to do
December 20, 2022

I have no idea what to do. You stole 100 dollars from me. I hate this

Date of experience: November 19, 2022
Mississippi
1 review
0 helpful votes
Follow Lexi V.
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I purchased a domain that was somehow already in use, got a temporary domain that caused a support specialist to create a second website, that website was missing the plugins I purchased. So after contacting support again, the specialist said it would likely be 24-48 hours before my plugins (and second website) issue could be resolved. A lot of errors within a short time of trying to use Bluehost.

Date of experience: November 19, 2022
Massachusetts
1 review
0 helpful votes
Follow Jedidiah D.
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Support has been fast and incredibly helpful, my site has been great and easy to edit with word press, overall great first experience with building a website.

Date of experience: November 19, 2022
Oklahoma
1 review
0 helpful votes
Follow Coretta K.
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I am trying to get my website up and going and the instructions are not as helpful. Still lost. Not easy to setup.

Date of experience: November 19, 2022
California
1 review
0 helpful votes
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Setting up a site is not as intuitive as one would think. Being a beginner I am having to find online videos online to help guide me through the process.

Date of experience: November 19, 2022
Kenya
1 review
0 helpful votes
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Am unable to publish my site
November 19, 2022

Am unable to publish my site. Still trying to figure out how to do it

Date of experience: November 19, 2022
Georgia
1 review
0 helpful votes
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A little confusing and not streamlined enough but that might just be the part that connects to WordPress. So many options all over the place. Kind of messy

Date of experience: November 19, 2022
Michigan
1 review
0 helpful votes
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Very difficult site to navigate, not user friendly

Date of experience: November 19, 2022
Oman
1 review
0 helpful votes
Follow Junli D.
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Could not select username, autogenerated my name as username which I do not want. Unable to change this on my own, and staff have not offered resolution.

Date of experience: November 19, 2022
Jordan
1 review
0 helpful votes
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November 19, 2022

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Date of experience: November 18, 2022