BluehostReviews 21,469

I am a new customer and still struggling to migrate my services to Bluehost. I purchased professional services for this migration but I've absolutely no visibility on the migration status. I am fed up with sending follow-up emails. Chat Support or phone support don't have any visibility on my case. I was confused/surprised about how to continue with Bluehost. Definitely not recommending this service to anyone. You guys need a lot of improvement. There is no escalation matrix, no account manager, no direct ticketing system for customers, and no direct interaction possible between your technical backend team and the customer.

I'm really stumbling with creating my site. My domain will have 3 different site and i keep selecting blog sites I'm about to give up

Unable to log in unless I am in incognito mode in my browser. I just started a plan with bluehost so my impression is pretty poor so far

I'm in Australia. I would prefer to communicate via e-mail. I am extremely dissapointed in the level of service. I purchased a product with the hope of making my life easier to manage my website instead it's worse. I tried to migrate my service. I was e-mailed with instructions that would assist this. I saw this as positive. I followed the instructions and not received anything back. The organisation from a foreigner's perspective is difficult to communicate with. I tried the chat bot. I waited for ages for a person. I find this morning someone finally got back to me. That was over 24hrs ago. I'm not online so they thank me for contacting Bluehost and closing because of inactivity. I not what's not inactive - and it's not me. I'm looking for an amicable solution. I thought this was a legitimate business I'm beginning to think otherwise. If there's anyone who has bothered to read this please have someone contact me. My site is fairdispute.com.au I'm sure they can find my e-mail address in their accounts.

Blue Host really appears to be an awful platform and doesn't make it easy to get WordPress sites running at all. I try to use your built in Migration tool, but it DOES NOT WORK.

I just created an account and CANNOT get a single chat agent to reply and your phone support is also terrible with nobody apparently actually present to answer the phone at any time. I am about to cancel my account and ask for a refund. VERY UNHAPPY WITH BLUEHOST.

This is not very user friendly and it doesn't explain things well. I need a small ecommerce site. The only theme that is coming up is a blog style theme and I cannot seem to get around it. I've already spent over an hour and a half on chat trying to figure out the first problem, I don't have time to do that again.

Not user friendly. Slow time consuming. I have blue host for years. User friendly in past years. NOW prompts are misleading and in most cases irrelevant.

I'm having no luck getting accurate answers from either bluehost or wordpress.com. I was under the (false, I now realize) impression that bluehost and wordpress worked together and migrating my old, expired site to bluehost would be fairly simple. It has been anything but. No one has been able to point me to a link to accurate instructions that follow the sequence I find when I try to upload, migrate, point domain names or any other thing I've been told to do. I'm told to contact wordpress but all they have is email support. So I've paid for a domain name (through wordpress.com) and a website through bluehost and I'm unable to do anything i need to with either.

I'm still learning and everything seems so confusing. I've made some stupid mistakes but honestly the help that I get from customer service is the best. It's quick and can solve all my problems with just 5 minutes. Wouldn't switch this platform-

Editing is a bit of a learning curve possibly are you gearing towards paid assistance?