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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Indiana
1 review
0 helpful votes
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Made an initial mistake and now my user name is the sample one

Date of experience: December 5, 2022
GB
1 review
0 helpful votes
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I'm finding it all very hard to use
January 4, 2023

I'm finding it all very hard to use. I wish I could get a refund.

Date of experience: December 5, 2022
Arizona
1 review
0 helpful votes
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Im confused a little about wordpress
December 5, 2022

Im confused a little about wordpress. But other then that its going great.

Date of experience: December 5, 2022
New Jersey
1 review
0 helpful votes
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Having a real difficulty properly moving my domain and e-mail over.

Date of experience: December 5, 2022
Idaho
1 review
0 helpful votes
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Quick transfer
December 5, 2022

Quick transfer. Great service that I remember using from years ago.

Date of experience: December 5, 2022
Wisconsin
1 review
0 helpful votes
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We have paid for migration of our site from our current host to Bluehost and the test link to approve the transfer shows the design to be very broken. We have emailed multiple times and not heard anything back for many days or not gotten a response, and it has been extremely difficult to contact anyone in the Transfer team. I have just sent another email, and chatted with Manjusha (who was very kind) to try and resolve this. Overall though, the experience has not been very quick or easy.

Date of experience: December 5, 2022
Alaska
1 review
0 helpful votes
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I've had a pleasant experience thus far, thank you!

Date of experience: December 4, 2022
Virginia
1 review
0 helpful votes
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I had to call the help desk twice in the first 2 days I signed up for this service. Both times I had an issue with the help desk people understanding what the problem is. I was assigned a weird username against my wish and I'm unable to update my personal profile info because of an ongoing issue that has no anticipated resolution date. You only get one chance to make a first impression and you blew it.

Date of experience: December 4, 2022
California
1 review
0 helpful votes
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I was hoping it was more streamlined
January 3, 2023

I was hoping it was more streamlined. Since Bluehost is named the Top Hosting company for bloggers

Date of experience: December 4, 2022
Hawaii
1 review
0 helpful votes
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Fails to update my profile and so I cannot connect funnels properly to my domain

Date of experience: December 4, 2022
Florida
1 review
0 helpful votes
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I have been facing some log in issues, but after contacting support everything has worked perfectly

Date of experience: December 4, 2022
France
1 review
0 helpful votes
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Very difficult to edit any template do to what I want

Date of experience: December 4, 2022
Florida
2 reviews
0 helpful votes
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I was unable to log into my account for two days missed out on a major training

Date of experience: December 4, 2022
New Mexico
1 review
0 helpful votes
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Not gonna lie, this is difficult for me but if you can read the instructions are very good.

Date of experience: December 3, 2022
North Carolina
1 review
0 helpful votes
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This is my first time setting up a pro website and I seem to be taken all over the place

Date of experience: December 3, 2022
Indiana
1 review
0 helpful votes
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No help, the program is not user-friendly. Expertly building websites. I bought a page for my website for $59.00 and it just disappear. It will not let me make emails for my business.

Date of experience: December 3, 2022
Georgia
1 review
0 helpful votes
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I am completely inexperienced and finding it a little intimidating and feel I should not have to search youtube for how to use

Date of experience: December 3, 2022
Washington
1 review
0 helpful votes
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It has been a learning experience but as a new user I was able to set everything up.

Date of experience: December 3, 2022
Washington
1 review
0 helpful votes
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Keep *******@You've reached the forbidden zone 403@ message. Site editing progress achieved on my iPhone doesn't get synched with my Windows desktop PC. The browser keeps asking me if I'm human every 10 mins. I've never had such problems with my main website on WIX.

Date of experience: December 3, 2022
Portugal
1 review
0 helpful votes
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Email platform is terrible; it's 2022 - you can't have that kind of mail server.

Date of experience: December 2, 2022