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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Indonesia
1 review
0 helpful votes
Follow Nico Y.
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I've recommended Blue host to other clients as well because it's easy to use and Customer Support has been great.

Date of experience: March 10, 2023
Michigan
1 review
0 helpful votes
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I had a hard time login to my account, but thankfully I got help with knowledgeable representative that guide me through. So I am happy with the experience. Highly recommended.

Date of experience: March 10, 2023
New York
1 review
0 helpful votes
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Still learning, but have gotten lots of help from knowledgeable staff, leaving me confident that any learning curve will smooth out to be a satisfying experience overall.

Date of experience: March 10, 2023
Canada
1 review
0 helpful votes
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Call your help number and someone answered and no one talked while heard people talking in background

Date of experience: March 10, 2023
Colorado
1 review
0 helpful votes
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Can't find the start page
April 10, 2023

Can't find the start page - therer has to be a better way - went to fast for me -
I just got last in the beginning -

Date of experience: March 10, 2023
California
1 review
0 helpful votes
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Just starting
April 9, 2023

Just starting. I still have to discover all I can do with this.

Date of experience: March 10, 2023
California
1 review
0 helpful votes
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Extremely hard to use word press
April 9, 2023

Extremely hard to use word press. Trying to code via HTML CSS and JS instead of using word press. If this continues will not keep using this.

Date of experience: March 10, 2023
Texas
1 review
0 helpful votes
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For a newbe attempting to build a website their is a large learning curve.
For me it is a process search, find, select and what do I do now.
Working with Bluehost and Word Press I'm a little lost as to which site do I use and go to accomplish my build.
As an old-timer in retirement a PDF Step by step Guide might be of benefit "If you see this, do that, much like a "if then, else" math statement.

At day three I'm still a bit like the Deer in the Headlights.

Date of experience: March 10, 2023
Missouri
1 review
0 helpful votes
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We have paid $150 to migrate our website and started the process on 2/28. It is now 3/10 and being unable to talk with someone in the migration team, I cannot discuss the issue we have with them needing a log in our current host will NOT provide. The current host HAS provided the website backed up onto a link that does not require a login that I have provided at least 3x this week through our email chain on Bluehost Migration Communication [S-*******]. This has been a dismal experience for us.

Date of experience: March 10, 2023
Michigan
1 review
0 helpful votes
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I've had a really hard time getting my website going. I've had issues with my domain name pointing towards bluehost and have been trying to get this fixed for weeks. Every time I have talked to someone about this, they say it will be fixed in 24-48 hours but it never is

Date of experience: March 10, 2023
New Zealand
1 review
0 helpful votes
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I can no longer access chat
April 9, 2023

I can no longer access chat - it seems to be in a loop and vanishes after momentarily popping up

Date of experience: March 10, 2023
District of Columbia
1 review
0 helpful votes
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I can only login by resetting my password everytime

Date of experience: March 9, 2023
Washington
1 review
0 helpful votes
Follow Kevin E.
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Trying to get to chat and it isn't functioning. My newly purchased theme "Aspen" is not installing...

Date of experience: March 9, 2023
Michigan
1 review
0 helpful votes
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I have had nothing but problems since I signed up over a month ago and still can't begin to create a website. Granted I made a mistake with the email address I originally used to register, but it seems like it should be so much effort to correct or take so much time to fix.

Date of experience: March 9, 2023
New Hampshire
1 review
0 helpful votes
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DNS didn't set up properly, system issues prevented login, first attempt to contact support chat resulted in a 10 minute wait after greeting with no answers to my questions.

Date of experience: March 9, 2023
Texas
1 review
1 helpful vote
Follow BEATRISA L.
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AVOID AT ALL COST! I deeply regret trusting my website to bluehost. My site crashed yesterday and the data was deleted from it. I called to get it restored to the previous saved version. It was 9 am in the morning. The support guy told me it is in a que and although it is usually 24-72 hours they will put an urgency on it and will get to it in about two hours. They said the sait will be back up and running in 6-8 hours. 24 hours later site is still not backed up. I called again at 8 am the following morning, and they told me that they put urgency on it and it will be done in two hours. 4 hours later i'm on the phone with them again and they try to tell me that i didn't give an authorization (i did the first day), then they found that i did. Horrible liers who wouldn't blink to take your money. Disclamer I have a minority, woman owned business. They don't care about you as a customer, or your pains. My whole company has been paralized without the website. Maybe I will looze money (5 bought 5 year hosting), but I will move my site away as soon as they restore it. Never Again!

Date of experience: March 9, 2023
Missouri
1 review
0 helpful votes
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I am stil waiting for the template promised by Steve Chou. Until I get the process complete I'm unable to properly gage the value of bluehost.

Date of experience: March 9, 2023
Texas
1 review
0 helpful votes
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I can't seem to find any help on your site. I need to talk with someone.

Date of experience: March 9, 2023
Alabama
1 review
0 helpful votes
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Great service but when i paid for the website domain "allpurposelifehacks" it changed the domain to something else completely. I managed to figure out how to redirect from allpurposelifehacks to the main domain but i'd like it to be fixed in general. How do i change my "parked" domain - allpurposelifehacks to the primary domain you guys set up for me? I'd really like this changed... thanks for your time

Date of experience: March 8, 2023
Louisiana
1 review
0 helpful votes
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I am so confused by why the homepage I created in "customize your site" isn't available for my homepage in Wordpress

Date of experience: March 8, 2023