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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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Texas
1 review
0 helpful votes
Follow Zandra N.
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Got error messages while getting domain name-had go to chat for service

Date of experience: March 31, 2023
Kentucky
1 review
0 helpful votes
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Still figuring things out but things look like they are moving in the right direction.

Date of experience: March 31, 2023
Florida
1 review
0 helpful votes
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I'm still trying to figure out the site and having some trouble with the WordPress end. I'm working through some tutorials, but part of it is just the "figuring it out" isn't quite as intuitive as I'd hoped it would be. There are a lot of boxes when I click onto Wordpress - it's overwhelming and I'm not sure which ones I need to pay attention to first and which ones are "extra" ones that can wait until I get things up and running. I want the freedom to work through it and customize it, but I need a little more clarity in how to do that. (There's probably a user guide somewhere I just haven't found!)

Date of experience: March 31, 2023
Georgia
1 review
0 helpful votes
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I haven't gotten any good assistance for transferring my Google domain to a Wordpress site. I've followed the very few instructions given and my site still will not redirect from the temporary domain to the one I paid for.

Date of experience: March 31, 2023
New York
1 review
0 helpful votes
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Site not published as I was not satisfied with homepage contents.
Now I can't get back to that homepage. manuelosorio.com
Don't know how to work with "box5736"

Date of experience: March 31, 2023
Nevada
1 review
0 helpful votes
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My issue of updating to the correct domain name has been resolved eventually! I appreciate it very much!

Date of experience: March 31, 2023
Kansas
1 review
0 helpful votes
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I need help getting my business email to work. I have a domain through wordpress and none of it is working together. I'm confused, and need some help.

Date of experience: March 31, 2023
Georgia
1 review
0 helpful votes
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Nicer than a lot of the competition. But the free Wordpress Migration tool is just that. A tool to get you to call them and have them charge you $150 to migrate the site. Just Google BlueHost and migrate Wordpress and it will give you other options to export your current setup and import into your new BlueHost account and save yourself the $150 charge.

Date of experience: March 31, 2023
Florida
1 review
0 helpful votes
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Keep getting error messages about bad gateway. Tried to get my website verified and website having problems

Date of experience: March 31, 2023
Alabama
1 review
0 helpful votes
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For some reason, when I click to switch to my WordPress it's saying that my domain isn't responding...

Date of experience: March 30, 2023
Arizona
1 review
0 helpful votes
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I'm getting errors across the board. The site is so slow. I'v had to read 3 help articles trying to get the domain connected. I used the chat feature and a simple answer took 20 minutes. I'm very close to asking for my money back.

Date of experience: March 30, 2023
Hawaii
1 review
0 helpful votes
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The client signed up without a specific site as we are building a new site first then switching the old site dns over to the new site. This created days of confusion trying to login and get this started. Bluehost should warn potentially noob customers that they will be using the temp domain and to do any passwords with that temp domain. It's a real mess.

Date of experience: March 30, 2023
Utah
1 review
0 helpful votes
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Well, I'm trying to understand pricing and chat with someone but having a hard time...

Date of experience: March 30, 2023
Poland
1 review
0 helpful votes
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I can't change my template for over an hour, not user friendly

Date of experience: March 30, 2023
Illinois
1 review
0 helpful votes
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Wait was long but the rep was able to get it to work for me

Date of experience: March 30, 2023
Texas
1 review
0 helpful votes
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This is the most annoying website ive been on in awhile. Customer service is terrible too.

Date of experience: March 30, 2023
Ohio
1 review
0 helpful votes
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If it turns out I cannot perform the tasks my site requires using Python, there was no point in opening this account. I have not determined whether this is the case. I'm pretty happy with the responsive support staff.

Date of experience: March 30, 2023
California
1 review
1 helpful vote
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I called customer service, the Indian female just hang up my call without explaining what happen, and let me listen music forever. It was rude.

Date of experience: March 29, 2023
Washington
2 reviews
0 helpful votes
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I clicked on I will do my domain name latter but you made one for me and know I can not change it

Date of experience: March 29, 2023
GB
1 review
0 helpful votes
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Paid my my money, signed up and nothing's working.

Date of experience: March 29, 2023