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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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India
1 review
0 helpful votes
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So much dis-integrating factor always killing my designs.

Date of experience: September 7, 2023
South Africa
1 review
0 helpful votes
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Please reverse payment deducted from my account. Not in business anymore.

Date of experience: September 7, 2023
Georgia
2 reviews
0 helpful votes
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All I want to do is to set up the 5 email addresses I am supposed to get with my plan. I am not allowed to do that without buying Google services ands even then I can't set up the emails.

Date of experience: September 6, 2023
Hawaii
1 review
0 helpful votes
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Hi i took my card off file and wanted to stop my subcription but was charged $400!

Date of experience: September 4, 2023
Arkansas
1 review
0 helpful votes
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I'm logged into my site but I can't get to my billing or my products or anything. Please fix the billing

Date of experience: September 4, 2023
California
1 review
0 helpful votes
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Great customer support
September 3, 2023

Great customer support. They have helped me every step of the way.

Date of experience: September 3, 2023
Canada
1 review
0 helpful votes
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Just overwhelmed trying to understand how to get a simple 1 page site running?

Date of experience: September 2, 2023
Nevada
1 review
0 helpful votes
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I had an issue with the website over the first five years, and I did talk to customer retention and they would only offer me three years at 7.97. Although I paid for five years and was not able to use the service, I was not offered a better price. I am disappointed with BlueHost.

Date of experience: August 31, 2023
GB
1 review
0 helpful votes
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Hosting and setting up my blog using bluehost and wordpress is not as straight forward as other website builders out there. I keep on hitting into roadblocks in setting up my blog... with no apparent directions to turn to to try troubleshoot or solve my issue.

Date of experience: August 30, 2023
Florida
1 review
0 helpful votes
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Haven't had a great experience so far
September 23, 2023

Haven't had a great experience so far. I purchased a Domain that did not show up in my account and had to contact support today. Now I am trying to design my website and am getting an error message "this site can't provide a secure connection"

Date of experience: August 23, 2023
Pakistan
1 review
0 helpful votes
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Blue host is a worst and overrated hosting service.
Their servers are compromised and full of viruses.
Their Support agents are lazy and they don't bother to reply on time.
It takes 10-15 minutes in getting reply for a single message.
Their Wordpress Staging Plugin is full of bugs. If you create a staging site, it will break your main website. In fact during staging creation, main website database tables were deleted by Staging plugin.
Their supporters operators are dumb and they don't have much knowledge about Server processes. My website was broken due to their buggy Staging tool. I requested their support operator to restore a website back and he was moving me around other things like file manager,.htaccess file etc.

Date of experience: August 23, 2023
Washington
1 review
0 helpful votes
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Too slow
September 22, 2023

Too slow. Its been 30 minutes and my request is still not fulfilled..

Date of experience: August 22, 2023
Massachusetts
1 review
0 helpful votes
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I'm so f'ing frustrated
September 21, 2023

I'm so f'ing frustrated. The checkout glitched and I bought domains without privacy protection that now I just have to live with neverending spam calls. FML

Date of experience: August 22, 2023
Utah
1 review
0 helpful votes
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I was under the impression it was a one time payment. I've been billed monthly. My website isn't even live yet. This site is filth. I want to delete my account.

Date of experience: August 21, 2023
Utah
2 reviews
0 helpful votes
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Absolutely awful company
September 21, 2023

Absolutely awful company, my site got hacked even with security added on. 4 weeks and I still don't have my site up, all they do is lie and try to get you off the phone or put you on forever hold and then hang up. Apologies and promises are all I get, supervisors NEVER call you back and they all say they are going to escalate and don't and the supervisors are top of the food chain, you can't talk to anyone but them in a call center half way across the world!

Date of experience: August 21, 2023
California
1 review
1 helpful vote
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Unethical company
September 20, 2023

It's been 20 days since I signed up for bluehost and my website is still not running properly. This is such an unethical company. The customer service takes days to complete even the smallest task and there are dozens of steps to get your site running. The attached screenshot is what my website looks like now. Who knows how much business I've lost over the past several weeks. Now my domain is locked and I'm stuck with them for at least 60 days. This has been a nightmare experience.

Date of experience: August 21, 2023
North Carolina
1 review
0 helpful votes
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DNS Propagation is complete
September 20, 2023

DNS Propagation is complete. Name servers are pointing to bluehost. But I still can't get to WP backend.

Date of experience: August 20, 2023
Ireland
1 review
0 helpful votes
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Answer the $#*!ing chat feature, and stop hiding the cancel renew button.

Date of experience: August 20, 2023
Florida
1 review
0 helpful votes
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I dont have any help why can someone call me and guide me im not very good with computer

Date of experience: August 19, 2023
Florida
1 review
0 helpful votes
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Great tech support and ease of us
August 19, 2023

Great tech support and ease of us. Walked me through to get going with my site.

Date of experience: August 18, 2023