BluehostReviews 21,469

Not good so I am sure you are expecting a poor review

Bluehost cut off our company's email and stopped hosting the site even though the bill had been paid. Worse, after complaining, they billed us again. Their policy is "no refunds", and they stick to it!. We were stuck paying for almost a full year of a service they didn't provide and we did not want. If you want to speak with them you need to enter a passcode sent to your email. Unfortunately, if they internally block your email address, you can't get in. Pretty convenient.

I was charged today for a security service from Blue-Host. I called today (the day) I was charged to have it refunded and the service cancelled. The rep advised Oh, I'm so sorry we can cancel the service, but we can't refund. I was charged for a year. I don't even use the website that I was charged for. To add insult to injury they charged me an additional $60 for the service on this renewal. According to their policy they charge 15 days before expiration. So, they're not losing anything and I don't use the site. There seems to be no "live" US support. So the Jacksonville address seems to be a virtual address. I'm out $$$. I never put my card on auto-renew. When I went on the site there was no card there to be charged, but they have it hidden. Bad Business. Will NEVER use them again. If I could give them no star I would.

I thought I would post this as i am on hold now for the 3rd time working w/bluehost to get a refund from canceling their services. I purchased a domain and WordPress website less than a month ago and spent nearly a week trying to build a simple blog website for personal reasons and friend interaction. It was a nightmare. What i found most interesting was that there were no tools to help you figure out the systems but there were MANY tools that send you to something that wants you to buy more. They have a 30 day cancelation policy and i did cancel well under the 30 days. However they did not refund the full amount even though I was told the last two times I called that everything would be refunded. Today I am being told that the rest of the money will be coming in the next few days... we shall see...I am doubtful.

It may seem incredible, but after purchasing a plan called WordPress hosting, I haven't been able to install WordPress for a week! Bluehost specialists write to me that a critical error has occurred and they cannot figure it out. When asked to return the money, of course, they answer that it is impossible!))))
Bluehost specialists don't care at all that my site has already fallen out of all search engine positions!
Bluehosting doesn't care about reputation at all. This has not happened in any country where I purchased hosting services, and these are China, Canada and Russia.
Shame on the creators of this service!

I did not get answer or advise. I have not been able to use the email associated to my domain.

The worst, most frustrating and inefficient customer service I have experienced in a long time. No phone support, 30 minute or more wait for chat support and then they make you jump through hoops to answer the simplest of questions. Took me 3 hours total to get an answer to simple question about my service. If my site was down I can't even imagine the time it would have taken to fix it. I'm switching tomorrow.

Do yourself a favor and find another hosting company.

Thank you for having live agents. My website issue was fixed.

It is very unfortunate that I have to post a one star review, but my experience with Bluehost was very disappointing. After 3 weeks of contacting you to fix the problems with my site, the problems still persist and clearly no significant effort has been made to resolve it.

Your staff was extremely slow to respond to issues, and my site was frequently down and unresponsive for hours. These problems have caused a lot of wasted time, energy and money. I was involved in an important advertising campaign and unfortunately all my clients also suffered because of my site's problems.

As an unsatisfied customer, I will no longer purchase any services from Bluehost and I advise others not to go down this path.

My experience with bluehost is very disappointing and to say the least maddening. An account was set up with them more than a year ago and it was canceled. Unfortunately, I was charged in mid-August with a renewal fee of $19 and $131. I only found these charges in reviewing my credit card charges from the previous month. I contacted bluehost for a refund knowing that I did not use this account. They responded with an email that I was not entitled to the refund because their refund policy is 14 days past the date of billing. How am I to know that they were going to bill me if I canceled the account? Not only that, even past the 14-day deadline, the account was not used and they had evidence of that. They responded by email that they would not refund my money because of the deadline date. There was no additional support offered in their email only the denial. Irregardless of the refund policy, this is totally unjust! The account was not used and they have evidence of that. The customer support assistant even acknowledge that in our phone call. Sometimes it's just about the principle of the matter. I will be pursuing this matter legally. Very disappointing Bluehost and shame on you!