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Bluehost

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
100
shipping
35
returns
56
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California
1 review
0 helpful votes
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I don't like the new platform
December 15, 2023

I don't like the new platform. Also I don't like that you are no longer have a US help desk

Date of experience: December 8, 2023
Vermont
1 review
0 helpful votes
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All good, much to know
December 8, 2023

All good, much to know. Really helpful when i call in with questions.

Date of experience: December 8, 2023
California
1 review
0 helpful votes
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Using your email programs is annoying--I have to sign in to your website, then look for cPanel, then choose email option--lots of steps.

Date of experience: December 8, 2023
Washington
1 review
0 helpful votes
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My site has been off for 2 months
December 15, 2023

My site has been off for 2 months. You are now asking me to pay $300+ for virus scan and removal. Funny!

Date of experience: December 8, 2023
Washington
1 review
0 helpful votes
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When I typed in the second-level code you gave me today it repeatedly didn't work. I've not had that happen before; if it continues to do so then I may remove the added layer of protection.

Date of experience: December 8, 2023
Washington
1 review
0 helpful votes
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Support is sketchy
December 8, 2023

Support is sketchy. Yesterday I was asked for my Pin Number before getting support. First time EVER. I then had to find the club officers to get that pin. I then found it under our account. So I went through a bunch of hoops that prematurely ended my support chat -- I then chatted back with the support number and the tech NEVER asked for the pin. So I wasted and hour trying to get our problem solved! Gosh.

Date of experience: December 8, 2023
New York
1 review
0 helpful votes
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This is a great choice for hosting our church website
December 8, 2023
Updated review

This is a great choice for hosting our church website.

Date of experience: December 8, 2023

Had recent issues with website
May 19, 2022
Previous review

Had recent issues with website.

Date of experience: May 19, 2022
Texas
1 review
0 helpful votes
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I can no longer define my folder structure and waiting for the 'new' url to update delays me working on it. This is wasting my time.

Date of experience: December 8, 2023
Italy
1 review
0 helpful votes
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I have to get used to the new layout
December 8, 2023

I have to get used to the new layout. I wish one could access cpanel faster. Also had trouble finding the validation token.

Date of experience: December 8, 2023
California
1 review
0 helpful votes
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I literally have to click off an add every time I sign into my account. Its by far the most annoying way to push additional services you provide.

Additionally, the UI has changed like 2 times without any reliable warning that things were going to look different.

Date of experience: December 8, 2023
California
1 review
0 helpful votes
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I was sent an authentication code to login using 2...
December 15, 2023
Updated review

I was sent an authentication code to login using 2 factor. Code was sent to my phone. I typed it in multiple times and the stupid thing didn't work. I had to use my recovery key. Fortunately I found it but If I didn't have it near me I would have been Locked out until tomorrow.

Date of experience: December 8, 2023

So far no hiccups or issues I couldn't troubleshoot...
May 18, 2022
Previous review

So far no hiccups or issues I couldn't troubleshoot on my own.

Date of experience: May 18, 2022
California
1 review
0 helpful votes
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I'm having lots of trouble
December 15, 2023

I'm having lots of trouble. I'm hoping things will get better. I'm trying to create new websites and WordPress is Hell! I'm trying to go around this but nothing seems to be working properly. I lost several costumers due to so many set backs.

Date of experience: December 8, 2023
Thailand
1 review
0 helpful votes
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So many problems with bluehost recently
December 15, 2023

So many problems with bluehost recently. I can't even log in with chrome anymore. Dunno why

Date of experience: December 8, 2023
Washington
1 review
0 helpful votes
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Tech support is really bad and you get lied to all the time. Level one techs mess things up all the time. Cost me lot of time and money

Date of experience: December 8, 2023
Colorado
1 review
0 helpful votes
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Bluehost took me offline and left me that way for two weeks, starting around BLACK FRIDAY! We had to postpone launch and totallymissed the holiday season.

Date of experience: December 8, 2023
California
1 review
0 helpful votes
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Seems smooth so far, just WordPress can be finicky

Date of experience: December 8, 2023
Arizona
1 review
0 helpful votes
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Your service is terrible
December 15, 2023

Your service is terrible. My site goes down at least 3-4 times per day. Your user interface is buggy. Can't update credit cards or email addresses.

Date of experience: December 8, 2023
California
1 review
0 helpful votes
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My experience with Bluehost has been excellent. I knew nothing about how to build a website, and over a period of 2 1/2 years, I have become quite knowledgeable. I'm not an expert, but I am happy with what I have achieved. Thank you for your service.

Date of experience: December 8, 2023
Argentina
1 review
0 helpful votes
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Estoy muy conforme con las opciones que me ofrece la pagina para trabajar

Date of experience: December 8, 2023
Georgia
1 review
0 helpful votes
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Although more support for Concrete CMS would greatly enhance this experience, I have been able to make a number of the add-ons work by treating each as an external resource. Thus far, this has meant separate logins for my site & for each of these add-ons. I am looking into streamlining this experience with single sign-on (as implementing add-ons via Concrete CMS's [Packages] folder would greatly achieve; but this method did not work for the initial installation—as it appears to be due to a PHP setting within a file in each add-on (& it could still be due to a setting in the initial configuration page that appears during setup). Although support would probably defer this to add-on developers, it could be a configuration setting that each add-on shares in common regarding implementing add-ons into the internal Concrete CMS environment & interface (perhaps database &/or admin passwords or something such as editing a PHP file for the folder name as well as API or App ID information). I am learning more about this & hope to be a resource for improving the external implementation of add-ons into Concrete CMS.
I also suggest that the star ratings for deprecated add-ons & so on (i.e., no support/development in two years) be presented in red or with some other attribute or notifier.

Date of experience: December 8, 2023